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QOLSYS IQ PANEL Installation Manual
Summary of IQ PANEL
Page 1
The qolsys iq panel is a 7” touchscreen built with an android operating system, providing full security and home control functionality in an easy to use interface. Installation manual qolsys iq panel 1.4.1 software.
Page 2: Questions?
Introduction included in box about this guide qolsys confidential and proprietary page of 2 102 ? Questions? Contact us at techsupport@qolsys.Com support this document outlines the basic hardware specifications and software directions to install and customize the iq panel. Note that the information ...
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Table of contents contents hardware 5- exterior front 6- exterior back 7- interior 8- wiring diagram 9- installing the back plate 10- powering the panel 11- mounting the hardware ! Software 13- home screen overview 14- header or “status” bar 15- footer 16- settings 17- settings menu ! Installation 1...
Page 4: Hardware
Installation hardware.
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Hardware exterior front panel camera emergency button home button microphone 7” lcd resistive touch screen qolsys confidential and proprietary page of 5 102.
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Hardware exterior back mounting plate mounting holes sd card slot cooling vents two-way voice speaker panel sounds speaker rear access opening siren qolsys confidential and proprietary page of 6 102.
Page 7: *caution
Hardware interior battery * image sensor radio z-wave radio battery connector * cellular module terminal block tamper switch microphone connector two-way voice speaker connector panel speaker connector cellular antenna the battery should never be disconnected without following proper power-down proc...
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Hardware wiring diagram qolsys confidential and proprietary page of 8 102.
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Hardware installing the back plate remove the retainer screw and place in a safe location remove the back plate from the panel by pulling downward from the top secure one corner of the plate in the desired location, be sure to position rear access opening over the location of your wires ensure the p...
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Hardware powering the panel hang the panel’s suspension strap on the hook mounted to the back plate. Connect wires from power supply to terminal block. Red- dcin + black- dcin- plug in battery connector caution: once connected, do not unplug the battery without following proper power down procedures...
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Hardware mounting the hardware seat bottom of panel onto back plate and tilt upward until it snaps in place. Replace retainer screw and tighten insert plug into receptacle and secure with provided hardware. ! Warning: do not connect to a receptacle controlled by a switch or high voltage. Once connec...
Page 12: Software
Installation software.
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Software home screen overview header or “status” bar primary user interface footer or “help” bar find it the home screen is divided into three sections. The header shows date, and time and is color coded to show current status. The primary user interface contains the panel apps, and the footer holds...
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Software header or “status” bar the green header is labeled “system ready – disarmed” and indicates that all of the sensors are closed and the system is ready to be armed. The yellow header is labeled “system not ready – disarmed” and indicates that one or more of the sensors are open. Touch the bar...
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Software footer the footer bar contains the settings app, help and dealer portal settings access panel installation and customization options. This area requires a valid installer or master code and provides varied access by user permission level. Help access video tutorials, faqs, and urls for othe...
Page 16: 1111
Software settings to access settings you must enter a code, however only the installer code has access to installation options. The master code does not have access to the installation menu. Find it default installer code 1111 default master code 1234 access to all functions to install and customize...
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Software settings menu find it settings installer code access master code access qolsys confidential and proprietary page of 17 102.
Page 18: Installation
Installation installation.
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Installation installation find it settings installation installer code access master code access qolsys confidential and proprietary page of 19 102.
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Installation security account find it settings installation security account setting default description account number blank security provider account number (up to 10 characters) power management enabled energy-saving functionality when running on battery power only power management sleep timeout ...
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Installation security account find it installer code access master code access setting default description sia limits enabled when enabled, the range for entry and exit delays is as follows: -entry delay: 30-240 seconds,exit delay: 45-254 seconds when disabled, the range for entry and exit delays ar...
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Installation security sensors find it settings installation security sensors auto learn sensor pair sensors quickly by tampering and then editing information add sensor pair sensors manually by typing in device information edit sensor make changes to existing sensors delete sensor remove sensor sens...
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Installation auto learn sensor 1. Select “auto learn sensor” 2. Look for message at bottom of screen above footer. “press tamper or trip the sensor. Image sensor learning times out in 2 mins.” 3. Tamper sensor 4. Click “ok” when you hear the panel chime 5. Adjust the sensor information by touching t...
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Installation add sensor 1. Select “add sensor” (note: these same fields can be edited later from the “edit sensor” app) 2. Tap the field marked “sensor dl id” to open the keyboard. Enter the six digit dl code on the back of the device and touch “done” 3. Choose sensor type from list 8. Click “add” t...
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When adding or editing security devices you can choose from the following sensor types: ! Door/window motion glass break key fob keypad medical pendant smoke detector co detector hardwire translator wireless translator heat water freeze tilt image sensor installation sensor types find it settings in...
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Installation sensor name when you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. Find it settings installation security sensors autolearn sensor installer code access master code access qolsys confidential an...
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Installation sensor name: custom description when you select “custom description” as your sensor name the android keyboard will appear. Type in the desired name (up to 24 characters, alphanumeric only, no special characters) and click “done.” the name will appear in the field next to “sensor name.” ...
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Installation chime type find it settings installation security sensors autolearn sensor because of the dynamic nature of the way the iq panel pairs and understands each individual sensor, you can program each to have a unique chime or even turn chiming off for that individual sensor. To customize yo...
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Installation sensor group find it settings installation security sensors autolearn sensor customizing the sensor group will change the behavior of the panel. Sensor groups are tied directly to your sensor type, so only the groups available for that type of sensor will be displayed. To edit sensor gr...
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Sensor groups door/window group name supervised scenario 10 entry-exit- normal delay y allows you to exit during countdown after selecting arming type and when opened starts countdown before triggering alarm. Times determined by “normal entry-exit delay” in “timers” app. 12 entry-exit- long delay y ...
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Sensor groups door/window group name supervised scenario 25 local safety sensor y regardless of arming state, this sensor triggers a chime if it is opened (non-reporting to central station) great for medicine cabinets, pool gates, chemical storage, etc. 8 reporting safety sensor y regardless of armi...
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Sensor groups motion/image sensor group name supervised scenario 17 away- instant motion y used when armed in “away”mode to trigger the alarm immediately when motion is detected 15 stay- instant motion y used when armed in “stay”mode to trigger the alarm immediately when motion is detected 35 stay- ...
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Sensor groups glass break group name supervised scenario 13 glass break y arms iq glass in both “stay” and “away” mode 17 glass break -away only y arms iq glass in “away” mode only key fob group name supervised scenario 1 mobile intrusion n worn or carried, the button(s) is/are programmed to trigger...
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Sensor groups keypad group name supervised scenario 0 fixed intrusion y installed in a fixed location such us under a desk, the button(s) is/are programmed to trigger a police panic 2 fixed silent y installed in a fixed location such us under a desk, the button(s) is/are programmed to trigger a sile...
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Sensor groups medical pendant group name supervised scenario 1 mobile intrusion n worn or carried, the button(s) is/are programmed to trigger a police panic 0 fixed intrusion y installed in a fixed location such us under a desk, the button(s) is/are programmed to trigger a police panic 2 fixed silen...
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Sensor groups smoke detector/heat group name supervised scenario 26 smoke-heat y triggers an alarm when sensor detects smoke/rapid rise in heat. Group name supervised scenario 34 co y triggers an alarm when sensor detects carbon monoxide. Co detector qolsys confidential and proprietary page of 36 10...
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Hardwire translator group name supervised scenario 13 takeover y triggers an alarm when sensor is tampered in “stay” or “away” mode group name supervised scenario 13 translator y triggers an alarm when sensor is tampered in “stay” or “away” mode wireless translator sensor groups qolsys confidential ...
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Sensor groups water group name supervised scenario 38 water sensor y triggers an alarm when sensor detects presence of water freeze group name supervised scenario 52 freeze y triggers an alarm when sensor detects low temperatures please note: when you select “water” as your sensor type you will be g...
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Sensor groups tilt group name supervised scenario 10 entry-exit- normal delay y allows you to exit during countdown after selecting arming type and when opened starts countdown before triggering alarm. Times determined by “normal entry-exit delay” in “timers” app. 12 entry-exit- long delay y allows ...
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Installation voice prompt find it settings installation security sensors autolearn sensor voice prompts annunciate the sensor name when the sensor is opened or tripped.* ! For door/window sensors, voice prompts are defaulted to “on”. For most other sensors the default is “off.” to change this simply...
Page 41
Setting default description thermostats 3 maximum number of supported thermostats the panel will allow (1-5) smart sockets 5 maximum number of supported iq smart sockets the panel will allow (1-18) lights 5 max number of supported z-wave light modules the panel will allow (1-18) door locks 2 maximum...
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Installation home control devices find it settings installation add device pair new devices edit device make changes to existing devices clear device clears or resets the memory of a z- wave device. (requires you touch the “pair” button on the device) delete device from panel remove a z-wave device ...
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Installation add device 1. Select “add device” 2. Touch “pair” 3. Press the “pair” or “learn” button on the device when the message appears. (see individual device documentation for instructions on button location) 4. Click “ok” to begin the pairing process. Find it settings installation add device ...
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Installation clear device find it settings installation installer code access master code access home control devices clear device clears the memory of a z-wave device so it can be paired with the iq panel . This function also deletes the device from the iq panel if the device has been previously pa...
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Installation delete device from panel find it settings installation installer code access master code access home control devices delete device from panel allows you to remove a z-wave device from the iq panel’s memory. Note: this feature does not clear a z-wave device’s internal memory, so you may ...
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Installation remove all devices find it settings installation installer code access master code access home control devices remove all devices removes all z-wave devices paired with the iq panel and resets the z-wave module on the panel. Touching “remove all devices” brings a confirmation pop-up ask...
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Installation rediscover network find it settings installation installer code access master code access home control devices rediscover network if you move a z-wave device, add a new device, or experience trouble with a device, rediscovering the network will cause the selected device to find the best...
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Installation neighbor info find it settings installation installer code access master code access home control devices neighbor info the “neighbor info” shows you what devices are dependent on a particular device. This device may be using these other devices to connect to the iq panel or could be th...
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Installation counters find it settings installation installer code access master code access home control devices counters counters show you the z-wave commands sent by the iq panel’s z-wave radio. Counter description acked commands no auto route command was successful and acknowledged by the sensor...
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Installation timer find it settings installation timer setting default description normal entry- exit delay entry: 30 exit: 60 entry delay: how much time users have to enter their code after opening a door programmed as an normal entry/exit delay door when sia limits enabled: 30 to 240 seconds when ...
Page 51
Installation sound find it settings installation sound setting description volume controls the master volume for the entire panel and all its audible functions (except siren) including tones, videos, voice chimes, etc edit chimes allows you to select from various chimes for each individual device. V...
Page 52
Setting description all trouble beeps toggles all sensor and panel trouble beeps on or off sensor low battery emits a chime when a sensor reports a low battery. Chime type and frequency are set below. Sensor tamper beeps emits a chime when a sensor reports that it has been tampered. Chime type and f...
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Installation system logs find it settings installation system logs setting default description upload logs to the server requires manual push tell the panel to begin uploading a history of it's activity to the server. This information is used to troubleshoot bugs and diagnose panel problems. The pan...
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Installation upgrade software find it settings installation upgrade software setting description delete all sensors and devices erases all the security sensors and z-wave devices from the system’s memory. Upgrade using network search the network for updates and install new software secondary panel u...
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Installation upgrade software find it settings installation upgrade software setting description working directory a code corresponding to a specific working directory on the server. (note: only displayed when “https upgrade” is disabled.) automatic upgrade allow the panel to update software itself ...
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Installation siren and alarms find it settings installation installer code access master code access siren and alarms setting default description disable siren disabled turn internal piezo siren (and external siren, if connected) on or off siren annunciation disabled panel siren pauses periodically ...
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Installation security and arming find it settings installation installer code access master code access security and arming setting default description installer code 1111 code to access installer options in settings duress authentication disabled toggle whether or not to allow duress codes secure c...
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Installation security and arming find it settings installation installer code access master code access security and arming auto exit time extension enabled automatically extend countdown timer if delay door is opened during countdown process a second time keyfob instant arming enabled when enabled,...
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Installation camera settings find it settings installation installer code access master code access camera settings setting default description disarm photos enabled when enabled, the built-in camera will take a single photograph when a user disarms the panel. When disabled, the panel will not captu...
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Installation remote devices find it settings remote devices installer code access master code access qolsys confidential and proprietary page of 60 102 the iq panel can pair with the iq2, a qolsys secondary tablet running the proprietary qolsys secondary software. (secondary tablets sold separately,...
Page 61
Installation dual path find it settings dual path installer code access master code access qolsys confidential and proprietary page of 61 102 when enabled, dual path connectivity allows the iq panel to use both cellular and wi-fi radios for signals and communication. To enable dual path check the bo...
Page 62: System Tests
System tests.
Page 63
System tests system tests find it settings system tests wi-fi test test the panel’s connection to the wireless (wi-fi) network sensor test test the panel’s communication with individual security sensors cellular test test the panel’s connection to the cellular network image sensor test test the pane...
Page 64
System tests wi-fi test find it settings wi-fi test the wi-fi test checks the iq panel’s connection to your network. Before running this test, be sure to connect the panel to the network. See “customization” section for directions on connecting to wi-fi. Successful test will result in a “pass” resul...
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System tests sensor test find it settings system tests sensor test the panel can test its connection and communication to individual security sensors connected to the security r/f. Before this test can be effective, you must pair at least one security sensor with the system. Sensor test the sensors ...
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System tests cellular test system tests cellular test find it settings cellular test the panel’s built in cellular module can test it’s connection to the cellular network. Before this test can be effective, you must activate the cellular module by creating an alarm.Com account. To begin the test pre...
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System tests image sensor test find it settings system tests image sensor test the panel can test it’s connections to image sensors to ensure they are communicating properly and can take photos as desired. Image sensor test select the desired image sensor by touching “view” next to it’s name touch “...
Page 68
System tests home control test find it settings system tests home control test the panel can test it’s connections to z-wave devices to ensure they are communicating properly. Home control test note: if test fails, try deleting the device and re-pairing it with the panel. To perform a home control t...
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System tests panel test find it settings system tests panel test the panel can test all its connections and capabilities with this single, easy to use test. Each test can be initiated manually or use the “run all” button to run all tests at once. Panel test installer code access master code access q...
Page 70: Customization
Customization customization.
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Customization system settings find it settings system settings use system settings to connect to wi-fi, adjust sound settings, turn brightness up or down, and safely eject your sd card setting description wireless settings connect to the local network using the panel’s wi-fi sound adjust the volume ...
Page 72
Customization how to connect to wi-fi find it to connect to a wi-fi network, follow the steps below: settings system settings touch “settings” touch “system settings” available networks appear in a list. Touch the desired network and use the keyboard to type the password (if required) touch “wireles...
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Customization weather today’s forecast today’s forecast is displayed on the weather icon with a graphical representation of precipitation and high and low temps. 45 78 location weather reporting is based on location as indicated by the zip code entered into alarm.Com when the account is created. Fin...
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Customization photo frame photo frame the iq panel can be set to display digital photos when not in use. This feature, called “photo frame” can be toggled on or off within the “photo frame” app. Photo frame on allows photo frame to activate in accordance with your settings. Find it apps photo frame ...
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Customization photo frame app buttons find it apps photo frame photo frame on: allows photo frame to activate in accordance with your settings. Photo frame off: deactivates photo frame feature (screen will “sleep” or turn off) play: starts photo frame immediately. Good for testing photo frame featur...
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Customization load images from sd card to load new images from an sd card: ! 1- load photos* onto an sd card 2- insert the sd card into the panel 3- open the “photo frame” app 4- press “load from sd card” 5- choose “replace” or “add” 6- wait for the images to load 7- once loaded, you can press “star...
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Customization photo frame settings find it apps photo frame item default description duration 1 minute how long each image will show before transitioning to the next image in the library (1, 2, or 5 minutes) effect dissolve transition effect used between each image (fade to black, dissolve) shuffle ...
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Customization custom names 1. When choosing a name for your sensor or device touch the “custom description” field find it 2. The android keyboard will automatically open. Type the sensor name (24 characters max) and touch “done” 3. Touch “save” or “add” to complete the process and save your changes....
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Customization edit chimes find it sensors or devices paired with the iq panel can be assigned a unique tone or chime to help the end-user differentiate between them. For example, you may want to have a separate chime on a pool gate than you do for the front door, or assign a unique tone to the back ...
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Customization user management find it the iq panel can hold up to 242 user codes. Only installers and master users can access this app and once created you can edit all information but user type (installer, master, user, guest) settings user management user type access level expires installer all se...
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Customization load help videos find it settings you can customize the iq panel with your own help videos using an sd card. Note: videos must have a resolution of 800x480, in mp4 format with a bitrate under 2000 each. All videos combined must be less than 200mb load help videos installer code access ...
Page 82: Troubleshooting
Troubleshooting.
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Troubleshooting about find it settings item description battery status displays whether the battery is disconnected, charging, or full battery level displays the percentage of charge currently within the battery battery voltage displays the current number of volts held by the battery software versio...
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Troubleshooting about find it settings item description pca serial number shows the panel’s pca serial number icci id displays the panel’s icci id number system part number displays the qolsys part number for the device system serial number displays the system’s serial number rf pic version displays...
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Troubleshooting about find it settings item description ip address displays the panel’s ip address on your local network (if connected to wi-fi) panel up time displays how long the panel has been on since the last reboot cellular signal strength displays the current cellular signal strength cellular...
Page 86
Installation upgrade software using wi-fi find it settings installation software update keeping your panel's software up to date should help fix any known issues and ensure your panel receives new additional features as they are developed. To perform a software update using wi-fi follow the steps be...
Page 87: Questions?
Troubleshooting automatic software updates find it ? Questions? Contact us at techsupport@qolsys.Com support turning on automatic software updates will allow the panel to install newer versions of the software to fix bugs, add features, and ensure everything runs smoothly. To enable: ! Touch “settin...
Page 88
Troubleshooting software update via sd card 1- insert an sd card into your computer. (*we recommend a class 4 or higher sdhc card with 4gb – 16gb storage space) 2- download the current software from dealers.Qolsys.Com (requires login) 3- once the file is downloaded, right click the file and select "...
Page 89: Questions?
Troubleshooting power down if you need to move the panel be sure you have enough battery life to keep the panel running while not connected to a/c power. If you do not, you must shut down the panel’s operating system before disconnecting the power supply. To power down: ! 1.Select “settings” from th...
Page 90: Questions?
Troubleshooting panel reboot if the panel is experiencing difficulties you can often resolve it by resetting the operating system. Select “settings” from the home screen 1.Enter the installer or master code. 2.Select “panel reboot” 3.Wait for the panel to restart find it settings questions? Contact ...
Page 91: X 30 Sec
Troubleshooting hard reboot if the panel is frozen or experiencing serious difficulties and you cannot resolve it, you can force the software to reset by pressing and holding the “home” button for 30 seconds. Find it home x 30 sec ? Questions? Contact us at techsupport@qolsys.Com support important: ...
Page 92
System tests panel test failure troubleshooting find it settings system tests panel test installer code access master code access qolsys confidential and proprietary page of 92 102 test description if fails: arm-disarm tests the arm/disarm operation if it fails, first try rebooting the panel. Run th...
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System tests panel test failure troubleshooting find it settings system tests panel test installer code access master code access qolsys confidential and proprietary page of 93 102 test description if fails: lcd red/green check panel led operation 1) reboot the panel and run the test again. 2) maste...
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System tests panel test failure troubleshooting find it settings system tests panel test installer code access master code access qolsys confidential and proprietary page of 94 102 test description if fails: panel services check panel's all the essential services are running 1) reboot the panel and ...
Page 95
Troubleshooting system monitor find it settings the system monitor allows you to see the wi-fi connection and information, as well as the other services running in the panel. System monitor installer code access master code access qolsys confidential and proprietary page of 95 102.
Page 96
Troubleshooting cannot load help videos find it settings load help videos installer code access master code access if your panel cannot load a help video you will receive an error message. Please ensure that your video(s) meet the requirements: acceptable file types: .M4v ! Total storage space: 200m...
Page 97
Legal important important warning and information can be found on the interior and exterior of the panel’s mounting plate. Qolsys confidential and proprietary page of 97 102.
Page 98
Legal important this equipment has been tested and found to comply with the limits for a class b digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses...
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Legal important this class [b] digital apparatus meets all requirements of the canadian interference-causing equipment regulations. Cet appareil numérique de la classe [b] respecte toutes les exigences du réglement sur le matériel brouilleur du canada. ! Important! Changes or modifications not expre...
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Items parameters iq panel platform android os android 2.2.2 lcd display size 7 inch lcd resolution 800x480 brightness 320 cd/m2 rgb 24bit touchscreen type resistive, single touch user codes up to 242 role-based (dealer, installer, master, user, guest, duress) wireless wifi wifi 802.11b/g/n, 2.4ghz,1...
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Items parameters iq panel camera front camera 0.3mp, fixed focus microphone microphone embedded omni-directional microphone + high gain for 2-way voice siren piezo built-in sia-rated siren with sound pressure level at 91 dba at 3.05m (conforms to ul 1023) tamper tamper switch panel tamper switch wit...
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Document#: iqpanel-im-08-14 revision date: 8/11/14 qolsys part #: qs-9004-vrz software version: 1.4.1 conforms to ul std. S985, 1023. & 1635 certified to ulc sub c1023 & ulc std s545 qolsys inc. Proprietary. Reproduction without permission is not permitted..