SmartSight S1000-RX 1 User Manual - page 31

25 

SmartSight

TM

 1000 User Manual / Rev 0.33 

Figure 12 

Serial Port Configuration Window 

STEP 3.  Open a valid S1000 firmware file (called an “MIH” file) by pressing the 

button and selecting the appropriate file.  A valid MIH 

file can be obtained via SmartSight™ technical support at 

techsupport@smartsightnetworks.com

. 

STEP 4.  Start firmware upload by pressing the  button.  

The upload task will take a few minutes to complete. 

The status box may display several status messages while using the SMI.  Here is a 

list of these messages:

1.  “Serial communication is ready”.  SMI has opened the communication port. The 

connection is ready to be used. 

2.  “Serial communication is not ready”.  SMI cannot open the communication port (check 

to see if you are using the correct COM port or if the COM port is being used by another 

application). 

3.  “Failed to send break sequence”.    This message should never appear. If it does, 

please contact SmartSight technical support. 

4. “Starting firmware upload”.  Indicates that the upload process has begun. 

5.  “Write operation timed-out” or “Could not write to serial port”.    These messages 

should never appear.  Please quit all programs, restart Windows and make sure that SMI 

is the only program running. If the problem persists, please contact SmartSight technical 

support. 

6.  “Firmware upgrade request sent”.  SMI has made a request to the S1000 for upgrade. 

7.  “Reception timed-out. Please verify that serial cable is properly connected”.   Verify 

the quality of the cable assembly.  If the problem persists, please contact SmartSight 

technical support. 

8. “Communication established”.  The SMI program is now communicating with the 

device. 

9.  “Reception timed-out. Retry attempt #1”.  The connection established has been 

broken.  It may be caused by a disconnected cable. 

10. “Communication aborted. Max retries reached”.  If the problem reported at 9 is not 

resolved after the 10

th

 attempt (this will take a few minutes), the communication is 

aborted.  Please verify that the cable is not damaged and is installed properly.  If the 

problem persists, please contact SmartSight technical support. 

11.  “Firmware upload in progress”.  The upload process is in progress. 

12.  “Firmware upload done”.  The upload process has been completed successfully. 

13. “Invalid firmware file”.  Select a valid file.  If the problem persists contact SmartSight 

Technical Support to obtain a valid file.