Tally T6215 Maintenance Manual - page 51

Chapter 3.  Faults and Troubleshooting

3–7

Table 3–1, Continued

MESSAGE

Explanation and Corrective Action

Print Fault

Explanation:

Faulty communication between the main and control processor

has occurred causing a dot row to misprint.  The printer automati-

cally recovers from this condition.

Corrective Action:

Under normal circumstances there is no corrective action other

than to depress the CLEAR Key to remove the fault message from

the display.  If this does not clear the problem, remove and

replace the Engine Controller Board.

Ribbon Fault

Explanation:

The ribbon is no longer moving.  The ribbon has stalled

because a ribbon weld broke, ribbon jammed, snagbged, or

the platen gap is too small.  The ribbon shield may no be

adjusted correctly, causing ribbon faults.

Corrective Action:

Depress the CLEAR key, then put the printer back Online.  If

the fault returns, check the platen gap and ribbon shield.  Also

check the ribbon by turning the capstan, the ribbon should

move freely.  If the problem reoccurs, replace the ribbon.

Self Testing

Explanation:

The printer is performing internal diagnostic tests.

Corrective Action:

If this message does not clear automatically after a few seconds,

remove and replace the Engine Controller Board.

Setup Address

Explanation:

The printer address has not been set up or a configuration with

address set to UNDEFIN has been loaded.

Corrective Action:

Set up the printer address using the multilevel menus on the

printer.  The procedure is located in Chapter 3 of the Operator

Manual, under the Configuration Menu.