Tally T6215 Maintenance Manual - T6215 Maintenance Manual
T6215 Maintenance Manual
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There is no printed output but the printer appears to be operating nor-
mally.
There are three things that can cause this problem.
1. The platen may be open too far but not far enough to cause a Platen Open
message.
2. The Ribbon Cartridge may not be functioning properly.
3. Platen alignment may be incorrect.
Troubleshooting Procedure
Step 1.
Check the Platen Gap Lever and make sure it is closed properly.
Step 2.
Make sure the Ribbon Cartridge is functioning (tracking) properly. If the Ribbon Cartridge is
not functioning properly, replace it.
Step 3.
If steps 1–2 do not correct the problem, check and adjust the platen alignment guides. The
Platen Gap should be approximately .013 " with the Platen Gap Wheel fully closed. (See
Procedure 9 in Chapter 4.)
Printed output appears light
There are three things that can cause this problem.
1. The platen may be open too far but not far enough to cause a
Platen Open message.
2. The Ribbon Cartridge may be worn out.
3. Platen alignment may be incorrect.
Troubleshooting Procedure
Step 1.
Check the Platen Gap Lever and make sure it is closed properly.
Step 2.
If the Ribbon Cartridge is functioning properly, it is probably out of ink. Remove and
replace the Ribbon Cartridge.
Step 3.
If steps 1–2 do not correct the problem, check and adjust the platen alignment guides. The
Platen Gap should be approximately .013 inches with the Platen Gap Wheel fully closed.
(See Procedure 9 in Chapter 4.)