Therm-App Hz Operation Manual - page 18
Therm-App
®
Operation Manual
Document: D03101_05 Page 18 of 19
Troubleshooting
Before starting any troubleshooting procedure, make sure that:
The Android device is compatible with Therm-App
®
Hz. Refer to list of compatible devices
using the link on page 7.
The Therm-App
®
application is installed on the device. If it is not installed, download it from
Google Play
.
Therm-App
®
Hz and the Android device are connected properly via a USB-OTG cable.
To verify that your cable is OTG compatible:
1. Plug the USB OTG cable into the Android device USB port.
2. Verify that the USB connector connected message appears on top of the screen.
3. Replace the cable if this message does not appear.
Table 1: Troubleshooting List
#
Problem /
System Failure
Indication
Solution
1
Application does
not start
App is not initiated after
connecting to Therm-App
®
Hz
Ensure that the USB OTG cable is properly
connected between the Android device
and
Therm-App
®
Hz device.
Try using a different cable, from the three
cables supplied.
Ensure that the Therm-App
®
application has
been installed from Google Play.
Try installing the app on a different device to
find out if this is an Android Device or Therm-
App
®
Hz device problem.
In rare cases, there might be compatibility
issues between the Android device and the
Therm-App
®
Hz device.
2
Application
shuts down
Application stops operating and
shuts down
Ensure that the USB OTG cable is properly
connected between the Android device
and
the
Therm-App
®
Hz device.
Verify that you are using a USB-OTG cable.
3
Repeated
initialization
Upon each startup, Therm-App
®
performs the initialization
process
From the apps menu, select My files > All files >
Therm-App.
Delete folder with a serial number tag.
Uninstall and then install Therm-App
®
application again.
Unplug and then plug in the Therm-App
®
Hz
device again.
4
Battery saver
interrupts
Therm-App
®
Android device switches to
sleep mode
Select the Disable screen timeout check-box on
the screen.
5
Therm-App
®
application is
not found
The Android device switches to
safe mode
Unplug the USB-OTG cable.
Restart the Android device.
Connect the Therm-App
®
device with the
Android device.
6
Application
screen is not
displayed
A message screen appears on
app startup
Press the Android Home button to exit the app
and reconnect Therm-App
®
Hz and the Android
device.