Therm-App Hz Operation Manual - page 19
Therm-App
®
Operation Manual
Document: D03101_05 Page 19 of 19
#
Problem /
System Failure
Indication
Solution
7
No active view
Camera view is not displayed
after completing app initial
setup
From the apps menu, select My files > All files >
Therm-app.
Delete folder with a serial number tag.
Re-install Therm-App
®
application.
Unplug and then plug in the Therm-App
®
Hz
device again.
8
Video not
displayed on the
Android device
Blank screen
Ensure that the Android device is turned on.
Ensure that the Therm-App
®
Hz device lens is
not covered or blocked.
Ensure that the USB OTG cable is properly
connected between the Android device
and
Therm-App
®
Hz device.
9
Image noise
Screen image appears full of
static
Ensure that the USB OTG cable is properly
connected between the Android device
and
the
Therm-App
®
Hz device.
Ensure that nothing is obstructing the view of
the Therm-App
®
Hz device and that the line of
sight is not blocked by glass or other
transparent materials.
Check that the camera lens is clean.
10
Unfocused
image
Image blurred
Turn the lens focus ring while pointing the
Therm-App
®
Hz device at a sharp-edged object.
Do not turn the lens focus ring too far as the
lens could slip out of place.
11
Inaccurate
temperature
readings
Temperature readings are not
as expected
If device has just been turned on, or the
environmental temperature has changed, wait
for a few minutes until device temperature
stabilizes.
12
Battery
discharge
Android device battery
discharges quickly
Disconnect the USB-OTG cable when Therm-
App
®
Hz is not in use.
13
Bright or dark
pixels appear on
pictures and
videos
Little dots appear on all images
and videos in exactly the same
spot
“Bad Pixel Repair” procedure Settings >
Maintenance > Run Bad Pixel Repair
14
Android device
overheats
Android device overheats while
connected to Therm-App
®
Hz
Overheating occurs when an Android device is
not fully USB-OTG compatible and power
consumption exceeds normal use.
Connect Therm-App
®
Hz to a different
supported Android device.