Xblue Networks PCS Digital Suite 64 Features List - Call Supervision
Suite 64
Voicemail Feature Comparison
- 4 –
Features subject to change without notice
v1 – 7/2005
Copyright © PCS digital™
Call Supervision
This parameter determines how each call, in a mailbox will be transferred to the desired
extension. There are four (4) types of transfers available:
Blind/Unsupervised – The voicemail initiates the transfer and releases the call making
the port ready for another call.
Partial Supervision – The Voicemail initiates the transfer and listens for call progress
tones such as busy. If the extension is busy, the call is retrieved and sent directly to the
subscriber’s mailbox. If ring back tone is heard, the call is released and the port returns to
idle. Forwarding must be done by the telephone system.
Complete / Full Supervision – The voicemail system initiates the call transfer, and waits
for the call progress tones. If the extension is busy, the call is retrieved and sent directly
to the subscriber’s mailbox. If ring back tone is heard the voicemail remains on the line
until answer supervision signals is detected then releases the call
Call Screening – The caller is asked to record their name, which is played for the
subscriber, who can either accept the call or send it directly to voicemail.
Custom Call Routing (Voice Menus)
The power of the telephone systemcall processing is controlled by the Voice Menu Box. The
programming for these boxes determines how a call is processed when it is received. When
callers are routed to a Voice Menu Box, they hear a greeting based upon the day and time of day
as programmed. While listening to the Voice Menu Box greeting, callers may select choices by
pressing the DTMF keys on their telephone. These choices may send callers to a specific
extension, a mailbox, or even to another Voice Menu Box for further processing. You can even
program destinations for callers that cannot dial DTMF: i.e. those callers with rotary dial
telephones. Voice Menu boxes can contain up to nine different greetings. Greetings 1 through 8
are programmable to allow for different time schedules and routing options.
Customizable (Menu Options)
Each Voice Menu Box consists of 13 predefined choices and can be customized to best meet the
customers’ needs. Each digit on the telephone key pad, as well as timeout (when no action is
taken) can be programmed to transfer callers to different locations. Additionally, every Voice
Menu Box can be unique.
Customizable Reports
The Voicemail System has the ability to generate a number of management reports. Several of
these reports are designed to help the system administrator analyze and monitor subscriber
usage of the system. This helps the administrator keep the system operating at peak efficiency, in
addition to providing information or planning future expansion needs. Voicemail Systemretains
these statistics for one month on its hard drive. After that, they will be automatically erased.
System reports may be viewed on the computer screen, sent to a local printer via the parallel port
or stored on a floppy disk.
Definable Delivery Types
Delivery Types allows a subscriber to send Future Messages to other subscribers within the
voicemail system. It is this feature that permits a subscriber to record a message and have the
system deliver the message sometime in the future. This parameter provides a limitation on how
far in advance a subscriber can send a message. This value is entered in days. The range for this
entry is 000 to 999 days.