Xerox 3150 - Phaser B/W Laser Printer User Manual - Troubleshooting Checklist

S

OLVING

PROBLEMS

6.2

Troubleshooting Checklist

If the printer is not working properly, perform the series of 

checks in the list below. If the printer fails to adequately pass a 

checklist item, follow the corresponding troubleshooting 

suggestions.

Check

Solution

Print a demo page to verify 

that the printer is feeding 

paper correctly. See 

page 2.14 or page 4.19.

• If a demo page does not print, check the paper supply in 

the paper tray.

• If the paper jams in the printer, go to “Clearing Paper 

Jams” on page 6.6.

Check the demo page to see 

if it is printed correctly.

If there is a print quality problem, go to “Solving Print 

Quality Problems” on page 6.13. 

Print a short document 

from a software application 

to verify that the computer 

and printer are connected 

and are communicating 

correctly.

• If the page does not print, check the cable connection 

between the printer and the computer. 

• Check the print queue or print spooler to see if the 

printer has been paused.

• Check the software application to ensure that you are 

using the proper printer driver and communication port. 

If the page is interrupted during printing, go to “Solving 

General Printing Problems” on page 6.3.

If completing the checklist 

does not resolve the printer 

problem, check the 

following troubleshooting 

sections.

• “Solving General Printing Problems” on page 6.3.

• “Troubleshooting Error Messages” on page 6.18.

• “Common Windows Problems” on page 6.19.

• “Common Linux Problems” on page 6.20.