Xerox 6279 User Manual - page 179

Remedy

Symptoms

White dots appear in

black filled areas.

• Make sure the appropriate media is correctly loaded.

• Adjust the copy Density.

• If this does not solve the problem, contact your Xerox Customer

Support Center.

Toner smudges when

rubbed with your finger.

Toner is not fused to the

paper. The paper is dirtied

with toner.

• If media is damp, replace with new media.

• Checkthat the appropriate media is correctly loaded.

• Check that the media settings are correct.

• Media used may be thick, but try setting it to Light or Normal to

see if that corrects the problem.

• Contact your Xerox Customer Support Center to adjust the fuser.

The entire paper area is

printed black.

• Contact your Xerox Customer Support Center. There may be an

internal machine error.

Nothing is copied.

• Make sure you place the original face down when scanning.

• Check for a “Out of Toner” message on the Touch Screen.

• Print a Test print to validate the system is working correctly.

• If the copy still comes out blank, contact your Xerox Customer

Support Center. There may be an internal machine error.

Part of the original image

is lost on the copy.

• Make sure you correctly insert the original.

• Make sure you correctly load the media.

• Correctly configure the copy Density, Media Supply, Margins, and

Scan Offset settings.

The copy has shadows.

• Adjust the copy Density and Original Type settings.

8-5

Xerox

®

 6279

®

 Wide Format Solution

Copy/Scan User Guide

Problem Solving