Xerox Phaser 3425 Service Manual - Jam At Top (Jam 1)

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Phaser 3425 Laser Printer Service Manual

Jam At Top (Jam 1)

Paper jams in front of or just inside the Fuser Assembly.

Troubleshooting References

Procedure

Applicable Parts

Wiring and Plug/Jack Map References

Exit Sensor Actuator 

Registration Sensor Actuator

Fuser Assembly

 Power Supply Board 

Step

Action and Questions

Yes

No

1

Is the Exit Sensor Actuator damaged or binding? Repair or 

replace the 

actuator and/or 

sensor.

Go to Step 2.

2

Is the Registration Sensor Actuator damaged or 

binding?

Repair or 

replace the 

actuator and/or 

sensor.

Go to Step 3

3

Is paper wrapped around the Fuser rollers or 

blocking Fuser exit?

Remove paper 

and clean Fuser 

rollers.

Go to Step 4.

4

 Is Fuser operational, the Fuser Rollers turn 

freely when the motor is on?

Go to Step 5.

Replace Fuser 

Assembly.

5

Use the embedded diagnostics to check the 

Fuser Exit Sensor. Is the sensor operational?

Replace Power 

Supply Board.

Replace Fuser 

Exit Sensor.