ECOVACS WINBOT Instruction Manual - page 88

ENG - 88

10. COMMON MALFUNCTIONS

No

Problem

Solutions

1

Winbot fails 

to stick 

to window

a. When you turn the switch ON, the Indicator Light does not light 

BLUE, check that Winbot is connected to the Adapter and 

the Adapter is plugged into the receptacle, or

b. The window surface is not smooth and Winbot is not able to suction 

to the window, or

c.  The gasket surface on the bottom is dirty and needs to be cleaned, or

d. Upon inspecting the gasket surface there is a tear or is worn and 

needs to be replaced.

2

Machine stops 

and sounds an 

alarm and the 

Indicator Light 

flashes RED

a. Should Winbot be against the frame, move it away from the frame 

by use of the Remote and then press the START button on the unit 

or RESET on the Remote to start the cleaning process, or

b. Should Winbot be on the edge ofthe glass, grasp the unit and 

move it away form the edge ofthe window and then press the 

START button on the unit of reset BUTTON on the Remote to start 

the cleaning process, or

c.  Winbot has encountered HARD debris on the window that has caused  

a loss of suction in the outer ring and is not capable of maneuvering  

itself away from the spot without possibility of losing suction and 

dropping from the window; you may use the Remote to maneuver 

the unit away and then press the START button on the unit orthe 

RESET button on the Remote to start the cleaning process again.

3

Winbot leaves 

streaks on the 

window while 

cleaning

a. Winbot’s front cleaning pad is too dirty to clean the dirt from the 

window, needs to be replaced with a clean moist pad, or

b. The front pad is not moist enough and is not properly absorbing 

the dirt in tothe pad, or

c. The squeegee is dirty and needs to be cleaned of dirt residue, or

d. The treads are dirty and/or have accumulated debris that needs to 

be cleaned off, or

e. The rear pad is dirty and needs to be replaced with a clean pad.

4

Lower 

cleaning 

ability

a. Check the front and rear pads to see if there is debris in the pads 

that is creating the noise on the window, or

b. Check the gasket that debris is not attached to the surface and 

creates a noise when rubbing against the window, or

c.  Check the treads to see that debris has not stuck itself on the tread, or

d. Check that the front pad plate is free to move up and down.

e. Should the noise still exist, call our Service Center and talk with 

Technician for further direction.

5

There is loud 

noise when 

the product 

works.

a. Turn offthe power switch of the product, remove the cleaning cloth 

and clean.

b. Clean the dirt and other unclean matters on the driving wheel.

c. Check whether the cover plate of the cleaning cloth is flexible, and 

I whether it is stuck by foreign object.

d. lf the fault remains after cleaning in accordance with the above 

steps, please contact our after-sales service department.

6

Driving 

treads slip on 

the window

a. The front pad is too wet and leaves water on the window, or

b. The treads are too dirty and must be cleaned, or

c.  The treads are heavily worn and you need to call our Service Center 

and talkto a Technician.

7

Remote 

control does 

not work

d. Check too see if there is enough battery.

e. Remote control must be used within 6.5 feet.

f.  Strong sunlight or other lights may affect the remote control.

g. When the product gives an audio as toot toot, it can NOT be controlled 

by remote control.