Lantronix Device Server MSS 485 Installation Manual - A - Technical Support
Technical Support
A - 1
A - Technical Support
Lantronix
15353 Barranca Parkway
Irvine, CA 92618, USA
Phone: (949) 453-3990
Fax (949) 453-3995
Technical Support
Phone: (800) 422-7044 or (949) 453-7198
Fax: (949) 450-7226
On-line: www.lantronix.com/support
If you are submitting a problem, please provide the following
information:
•
Your name, company name, address, and phone number
•
Product name
•
Unit serial number
•
Software version (issue the
Show Server
command)
•
Network configuration including the output of a
Netstat
com-
mand
•
Description of the problem
•
Debug report (stack dump) if applicable
•
Product status when the problem occurred. Please try to include
information on user and network activity at the time.
•
If the problem is related to the serial port, please include the
results of
Show Ports
and
Show Server Characteristics
.