Oce im3511 Operation Manual - Troubleshooting
49
TROUBLESHOOTING
If a problem or question arises, try to solve the situation using the following information before contacting your dealer.
The image cannot be scanned.
Cause: The original is loaded upside down.
Solution:The original must be placed face down.
A moiré (stripe pattern) appears on the scanned image.
Cause: A slight amount of
moiré
sometimes appears when printed matter is scanned.
Solution:If you are using the document glass, try shifting the position and/or angle of the original on the document
glass.
The scanned image is fuzzy or has smudges.
Cause: The document glass or the underside of the document cover is dirty.
Solution:To clean the document glass and the underside of the document cover, see page 6-2 of the Copying
operation manual.
The scanned image is clipped.
Cause: The set original scanning size is smaller than the actual original size.
Solution:Set the actual original size. (
page 20
)
If you have intentionally set a smaller size than the actual original size, place the original taking into
account the guides for the set original size. For example, when scanning an 8-1/2" x 11" (A4) original
using a 5-1/2" x 8-1/2" (B5) setting, align the original using the scale at the left edge to fit the area you
wish to scan into the 5-1/2" x 8-1/2" (B5) scanning area.
The scanned image is upside down or on its side.
Cause: The original was not placed in the correct orientation.
Solution:Place the original in the correct orientation. (Refer to page 4-4 of Copying operation manual.)
You wish to rotate the scanned image 90°.
Cause: The orientation of the placed document cannot be changed.
Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (
page 20
)
The scanned image range is on the opposite side of the selected image range.
Cause: The original was placed with the left and right sides reversed.
Solution:Place the original in the correct orientation. (Refer to page 4-4 of Copying operation manual.)
The received image data cannot be opened.
Cause: The viewer program used by the recipient does not support the format of the received image data.
Solution:Try selecting a different file type (TIFF or PDF) and/or a different compression format (NONE, MH (G3), or
MMR (G4)) when sending the image data. (Refer to
page 24
.)
Otherwise, open to use Desktop Document Manager or a viewer program that supports the above
combinations of file types and compression formats.