Oce im3511 Operation Manual - If Your E-Mail Is Returned

TROUBLESHOOTING

50

The recipient does not receive transmitted data.

Cause: An incorrect destination was selected.

Otherwise, there is a mistake in the information stored for the destination (e-mail address or FTP server

information).

Solution:Select the correct destination and make sure the correct information is stored for the destination. (Refer to

page 14

.)

* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message"

may be sent to the designated administrator's e-mail address. This information may help you determine

the cause of the problem.

The recipient does not receive data sent by e-mail (Scan to E-mail).

Cause: A limit has been set in the "Maximum size of e-mail attachments" of the key operator program for the

maximum size of an image file that can be sent using Scan to E-mail (the initial setting is UNLIMITED).

Solution:The limit can be set from 1 MB to 10 MB in the key operator program. Consult your key operator and

select a suitable limit.

Cause: The amount of data that can be sent in one e-mail transmission is sometimes limited by the administrator

of the mail server. Even if the amount of data sent is within the limit setting explained above, if it exceeds

the limit set by the administrator of the mail server, the data will not be delivered to the recipient.

Solution:Decrease the amount of data sent in the e-mail transmission (reduce the number of pages scanned). (Ask

your mail server administrator what the data limit is for one e-mail transmission.) (Refer to 

page 52

.)

Transmission takes a long time.

Cause: When there is a large amount of image information, the data file is also large and transmission takes a

long time.

Solution:In order to select resolution and data compression settings that are suited to the purpose of transmission

and create image data that is well-balanced in terms of resolution and file size, pay attention to the

following points:

Resolution

The default setting is "300x300dpi" (E-MAIL/FTP mode) or "STANDARD" (Internet-Fax mode). If the

original does not contain photographs, illustrations, or other halftone images, "300x300dpi" or

"STANDARD" mode will give you a more workable scanned image. Ohter resoution modes should only be

selected when the original includes a photograph and you want to give priority to the quality of the

photograph. Note that these modes will produce a larger file size than "300x300dpi" or "STANDARD".

IF YOUR E-MAIL IS RETURNED

If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the sender selected at the time

of transmission. If this happens, read the e-mail and determine the cause of the error, and then repeat the transmission.

IF A TRANSMISSION ERROR OCCURS

If a transmission error occurs when you send a scanned image, a message informing you of the error and an error

code will appear in the touch panel on the machine.