- DL manuals
- Oki
- Printer
- MC770 series
- User Manual
Oki MC770 series User Manual
Summary of MC770 series
Page 1
User’s manual troubleshooting guide.
Page 2: Table of Contents
- 2 - this manual supports the following models. Mc760fdn, mc760dn, mc770fdn, mc770dn, mc770x, mc780fdn, mc780dnf, mc780x, es7460 mfp, es7470 mfp, es7470x mfp, es7480x mfp, mps3537mc, mps4242mc, mps4242mcf the illustrations of the machine used in this document may be different from what you actually...
Page 3
Table of contents - 3 - n/w-fax driver installation error messages.......... 38 n/w-fax driver general errors.............................. 39 wireless lan problems .....................................40 client software authentication problems...........40 cannot log in using client software .........
Page 4: Troubleshooting
2 1 3 4 1 when a paper jam occurs·········································· p.5 troubleshooting for the hardware ·············· p.16 troubleshooting for printing························· p.20 troubleshooting for copying ························· p.25 troubleshooting for fax ·························...
Page 5: When A Paper Jam Occurs
2 1 3 4 5 6 7 when a paper jam occurs - 5 - ● when a paper jam occurs during paper jams when a paper jam occurs during printing, an alarm will sound, and the following message will be displayed on the screen: "paper is jammed. Open the cover indicated by the flashing light, and verify the jam." foll...
Page 6
When a paper jam occurs - 6 - 2 1 3 4 5 6 7 4 if the multi-purpose tray (mpt) is closed, hold both sides of the multi-purpose tray (mpt), and position it in front of you. 5 pull the central lever upward, and open the front cover. 6 pull the jammed paper slowly to remove it. • when paper is fed from ...
Page 7
When a paper jam occurs - 7 - 2 1 3 4 5 6 7 3 pull the fuser unit lock control lever (blue) in the direction of the arrow. 4 grip the handle of the fuser unit, pull it out carefully, and place it on a flat surface. Note • make sure the fuser unit does not hit the led head. 5 pull the jam release lev...
Page 8
When a paper jam occurs - 8 - 2 1 3 4 5 6 7 when an error remains after removing jammed paper remove any remaining jammed paper using the following procedure. 1 hold the document holder lever and lift the document holder. 2 push the top cover open button to open the top cover. 3 remove the four imag...
Page 9
When a paper jam occurs - 9 - 2 1 3 4 5 6 7 6 replace the image drum cartridges. 7 close the top cover. 8 return the document holder to its original position. Press the top of the document holder into place. This completes the procedure. Paper jam on both sides of the printer unit there is a paper j...
Page 10
When a paper jam occurs - 10 - 2 1 3 4 5 6 7 4 if the paper is not automatically ejected, pull out the duplex unit cover. Note • before pulling out the duplex unit cover, please do the following. • press the [power] button until a "pip" sound is heard. "shutdown is in progress." appears for a while,...
Page 11
When a paper jam occurs - 11 - 2 1 3 4 5 6 7 4 hold both sides of the multi-purpose tray (mpt), and fold it down. 5 pull the central lever upward, and open the front cover. 6 close the front cover. 7 close the multi-purpose tray (mpt). This completes the procedure. When paper jam occurs in inner fin...
Page 12: When A Document Is Jammed
When a paper jam occurs - 12 - 2 1 3 4 5 6 7 4 close the finisher cover. 5 return the document holder to its original position. When a document is jammed when a document becomes jammed, an alarm will sound and a message will appear in the control panel. 1 open the radf cover to remove the jammed doc...
Page 13
When a paper jam occurs - 13 - 2 1 3 4 5 6 7 (2) if you can see the edge of the jammed document, pull it out gently. (3) if you were able to remove the document, close the inner cover and proceed to step 3. 3 close the radf cover. If you cannot see the jammed document, do nothing, and proceed to ste...
Page 14: When A Staple Jammed
When a paper jam occurs - 14 - 2 1 3 4 5 6 7 when a staple jammed when staple jam occurs in inner finisher (option) 1 hold the document holder lever and lift the document holder. 2 open the rear cover of the finisher. 3 pull out the cartridge and remove the jammed staple. 4 place the cartridge. 5 cl...
Page 15
When a paper jam occurs - 15 - 2 1 3 4 5 6 7 3 place the cartridge. 4 close the offline stapler cover..
Page 16
2 1 3 4 5 6 7 troubleshooting for the hardware - 16 - ● troubleshooting for the hardware when this screen is displayed various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen descr...
Page 17
Troubleshooting for the hardware - 17 - 2 1 3 4 5 6 7 messages displayed on the touch panel a message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message problem description correcti...
Page 18
Troubleshooting for the hardware - 18 - 2 1 3 4 5 6 7 ready (check stapler) no staples are left in the stapler of the finisher. Refill the staples. Ready (finisher full) the receiving tray of the finisher is full of paper. Remove the paper from the receiving tray of the finisher. Ready (face down st...
Page 19
Troubleshooting for the hardware - 19 - 2 1 3 4 5 6 7 error codes the error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in chapter 7. P.44 "error codes" reboot the machine an error has occurred in the equipment and it sto...
Page 20: Troubleshooting For Printing
2 1 3 4 5 6 7 troubleshooting for printing - 20 - ● troubleshooting for printing print job problems this section describes how to clear the print jobs errors. Clearing print job errors problem description a print job error occurs and [job status] blinks when the paper specified by the computer is no...
Page 21: Printer Driver Problems
Troubleshooting for printing - 21 - 2 1 3 4 5 6 7 cannot remember the document password for a private print job problem description i cannot remember the document password for my private print job. Corrective action the document password for a private print job is never shown, once the job has been ...
Page 22: Network Connection Problems
Troubleshooting for printing - 22 - 2 1 3 4 5 6 7 command line options not processed problem description all the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example,...
Page 23: Client Problems
Troubleshooting for printing - 23 - 2 1 3 4 5 6 7 cannot print with smb print problem description when an attempt is made to print a document using an smb connection, the job cannot be printed and such messages continuously appear as “no more connections can be made to this remote computer” or “your...
Page 24: Hardware Problems
Troubleshooting for printing - 24 - 2 1 3 4 5 6 7 hardware problems this section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be specified, a har...
Page 25: Troubleshooting For Copying
2 1 3 4 5 6 7 troubleshooting for copying - 25 - ● troubleshooting for copying copying problems see the table below when you have a problem in operating copy function or have an unexpected copy output. Problem description cause corrective action functions cannot be set. Another function that is unav...
Page 26
Troubleshooting for copying - 26 - 2 1 3 4 5 6 7 copied image has black streaks in the horizontal direction. The scanning area or guides are stained. Clean them. Copied image has white streaks or color streaks in the vertical direction. The led print head is stained. Clean the led print head. A colo...
Page 27: Troubleshooting For Fax
2 1 3 4 5 6 7 troubleshooting for fax - 27 - ● troubleshooting for fax troubleshooting error codes below is a list of error codes that you might see in the lists or reports. Memo if you see an error code not listed here, retry the communication. If this error still occurs, contact your dealer. Error...
Page 28
Troubleshooting for fax - 28 - 2 1 3 4 5 6 7 transmission/reception trouble below is a list of trouble you might encounter during the transmission/reception. Transmission troubles reception troubles memo if the suggested action does not solve the trouble or you encounter trouble not listed above, co...
Page 29: Fax Specifications
Troubleshooting for fax - 29 - 2 1 3 4 5 6 7 fax specifications *1 for hard drives, mb means 1 million bytes. (total hard drive accessible capacity may vary depending on operating environment.) when the total time that the power is turned off for 12 hours a day becomes about 5 years, the battery wil...
Page 30: Troubleshooting For Scanning
2 1 3 4 5 6 7 troubleshooting for scanning - 30 - ● troubleshooting for scanning scanning problems this section describes troubleshooting for using scan data. Cannot e-mail my scans problem description i have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach...
Page 31: Troubleshooting For E-Filing
2 1 3 4 5 6 7 troubleshooting for e-filing - 31 - ● troubleshooting for e-filing e-filing web utility problems this section describes troubleshooting for the web browser-based e-filing web utility. You will also find the error messages and the corrective actions for each message. E-filing web utilit...
Page 32
Troubleshooting for e-filing - 32 - 2 1 3 4 5 6 7 cannot start e-filing session. The disk is full. Erase unnecessary data from the control panel. For instructions on how to delete data from the control panel, refer to the e-filing guide. Cannot create a box. The disk is full. Erase unnecessary data ...
Page 33
2 1 3 4 5 6 7 troubleshooting for network connections - 33 - ● troubleshooting for network connections locating the equipment in the network cannot locate the equipment in the network problem description i cannot locate the equipment in the network. Corrective action improper settings may cause prob...
Page 34
Troubleshooting for network connections - 34 - 2 1 3 4 5 6 7 cannot locate the equipment with local discovery problem description local discovery cannot detect the equipment. Corrective action the equipment is normally located automatically by snmp. When the twain driver, file downloader, address bo...
Page 35
Troubleshooting for network connections - 35 - 2 1 3 4 5 6 7 equipment does not respond to ping command problem description the equipment does not respond to a ping command. Corrective action check the network settings following the checklist below. Ldap search and authentication problems network sh...
Page 36
Troubleshooting for network connections - 36 - 2 1 3 4 5 6 7 printing problems (network related) among the several ways to use the equipment in the network, the simplest one is to set the equipment in the tcp/ip environment using a dhcp server to assign ip addresses dynamically to devices. Using the...
Page 37
Troubleshooting for network connections - 37 - 2 1 3 4 5 6 7 ipp print in a windows operating system environment novell print in a netware environment 5 is the raw tcp or lpr port configured with the correct ip address? Next step refer to the basic guide to configure the proper port. 6 can you print...
Page 38
Troubleshooting for network connections - 38 - 2 1 3 4 5 6 7 macintosh environment network fax (n/w-fax) driver problems this section describes the troubleshooting for the network fax (n/w-fax) driver. N/w-fax driver installation error messages note replace “printer” with “n/w-fax” as required in th...
Page 39
Troubleshooting for network connections - 39 - 2 1 3 4 5 6 7 3. When the screen for selecting a printer is displayed, select [have disk]. 4. Browse to the subdirectory that contains the appropriate *.Inf file. Location does not contain information about your hardware problem description the path to ...
Page 40: Wireless Lan Problems
Troubleshooting for network connections - 40 - 2 1 3 4 5 6 7 fax transmission cannot be performed with a cover sheet problem description in a n/w-fax driver which is set to the ipp port, no cover sheet is output and an xl error occurs in the fax transmission when a printer driver whose file name con...
Page 41
Troubleshooting for network connections - 41 - 2 1 3 4 5 6 7 cannot log in using client software problem description i cannot log into the equipment using client software. Corrective action if you cannot log into the equipment using client software, contact the administrator of the equipment. Since ...
Page 42
2 1 3 4 5 6 7 checking the equipment status with topaccess - 42 - ● checking the equipment status with topaccess hardware status icons on topaccess [device] tab when the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near...
Page 43: Error Messages
Checking the equipment status with topaccess - 43 - 2 1 3 4 5 6 7 staples empty this icon indicates no staples are left in the finisher. Call for service contact your dealer to have the equipment inspected. Error messages when a message appears on the [device] tab of topaccess, see the table below f...
Page 44: Error Codes
Checking the equipment status with topaccess - 44 - 2 1 3 4 5 6 7 error codes topaccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [logs] tab (successful jobs have no codes). These codes help you specify t...
Page 45
Checking the equipment status with topaccess - 45 - 2 1 3 4 5 6 7 error codes on transmission and reception 4321 not authorized to perform printing in the specified setting the user has not been authorized to perform this operation. Ask your administrator. 4411 image data generation failure check if...
Page 46
Checking the equipment status with topaccess - 46 - 2 1 3 4 5 6 7 1c61 address book reading failure turn the power off and then back on. Perform the job in error again. Reset the data in the address book and perform the job again. If the error still persists, contact your service representative. 1c6...
Page 47
Checking the equipment status with topaccess - 47 - 2 1 3 4 5 6 7 3d20 exceeding maximum offramp destinations ask the sender to specify up to 40 destinations for one offramp gateway job. The equipment cannot perform offramp gateway transmission for more than 40 destinations. 3d30 fax unit is not ins...
Page 48
Checking the equipment status with topaccess - 48 - 2 1 3 4 5 6 7 error codes on scan jobs memo the error indications on scan jobs are done as follows: • on topaccess log list, messages indicating the status are displayed. • on the touch panel of the equipment, error codes are displayed. See the lis...
Page 49
Checking the equipment status with topaccess - 49 - 2 1 3 4 5 6 7 save as file 2d10, 2d12, 2d13 wrong job status turn the power off and then back on. Try it again. If the error still persists, contact your service representative. 2d11 not enough memory wait for a while and try again. If the error st...
Page 50
Checking the equipment status with topaccess - 50 - 2 1 3 4 5 6 7 store to usb 2e10, 2e12, 2e13 wrong job status turn the power off and then back on. Try the problem job again. If the error still persists, contact your service representative. 2e11 not enough memory wait for a while and try again. If...
Page 51
Checking the equipment status with topaccess - 51 - 2 1 3 4 5 6 7 2a72 insufficient permission to access e-filing box using scan utility check if the user is authorized to perform this job. Store to e-filing 2b11 job status failed turn the power off and then back on. Try the problem job again. If th...
Page 52
Checking the equipment status with topaccess - 52 - 2 1 3 4 5 6 7 2552 insufficient system storage the file is too large for the mailbox. Confirm the mailbox size on the mail server. Transmit again in text mode or with a lower resolution. If the error still persists, divide the document and transmit...
Page 53: Maintenance
2 1 3 4 2 replacing consumables / maintenance units·············· p.54 maintenance ··························································· p.67 moving or transporting the machine·························· p.72 maintenance.
Page 54: Caution
2 1 3 4 5 6 7 replacing consumables / maintenance units - 54 - ● replacing consumables / maintenance units replacing the toner cartridge • do not expose the toner or the toner cartridge to fire. The toner might explode and cause burns. • do not store toner cartridges close to a fire. The toner can i...
Page 55
Replacing consumables / maintenance units - 55 - 2 1 3 4 5 6 7 replace the toner cartridges 1 hold the document holder lever and lift the document holder. 2 press the top cover open button to open the top cover. 3 remove the empty toner cartridge. Memo • for information on how to return used toner c...
Page 56
Replacing consumables / maintenance units - 56 - 2 1 3 4 5 6 7 (4) remove the toner cartridge carefully from the machine. Note • if the light-shielding film is dropped on the toner while exchanging toner cartridges, the led lens may be exposed to toner. Wipe it clean with soft tissue. 4 insert a new...
Page 57: Caution
Replacing consumables / maintenance units - 57 - 2 1 3 4 5 6 7 6 close the top cover. Memo • if the message [please replace toner] remains after replacing the toner cartridge, reinstall the toner cartridge. 7 return the document holder to its original position. Memo • if you dispose of used cartridg...
Page 58
Replacing consumables / maintenance units - 58 - 2 1 3 4 5 6 7 recommended schedule for replacing the image drum cartridge when the image drum cartridge nears the end of its lifespan, the message [*time to replace image drum] (* represents the specific color) will appear on the control panel to noti...
Page 59
Replacing consumables / maintenance units - 59 - 2 1 3 4 5 6 7 memo • for information on how to return used image drum cartridges, see "collection of used consumables" in the section of customer support / maintenance product warranty / product warranty. If you choose not to return your used image dr...
Page 60
Replacing consumables / maintenance units - 60 - 2 1 3 4 5 6 7 (6) turn the cartridge so that the surface you removed the tape from is facing down. Align the hole in the left end of the toner cartridge with the post in the image drum. (7) press the right side of the toner cartridge securely into pla...
Page 61: Replacing The Fuser Unit
Replacing consumables / maintenance units - 61 - 2 1 3 4 5 6 7 replacing the fuser unit recommendation for replacing the fuser unit when the fuser unit nears the end of its lifespan, the message [time to replace fuser] will appear on the control panel to notify you that it is time to prepare a new f...
Page 62: Replacing The Belt Unit
Replacing consumables / maintenance units - 62 - 2 1 3 4 5 6 7 note • avoid hitting the led head. Memo • for information on how to return used fuser units, see "collection of used consumables" in the section of customer support / maintenance product warranty / product warranty. If you choose not to ...
Page 63
Replacing consumables / maintenance units - 63 - 2 1 3 4 5 6 7 replace the belt unit 1 press the [power] button until a "pip" sound is heard. "shutdown is in progress." appears for a while, and then the power is turned off. Note • do not turn off the device abruptly. It can cause malfunctions. 2 hol...
Page 64
Replacing consumables / maintenance units - 64 - 2 1 3 4 5 6 7 note • the image drums (the green tubes) are fragile; handle them carefully. • do not expose the image drum cartridges to direct sunlight or strong light (more than about 1,500 lux). Do not expose them to room lighting for more than 5 mi...
Page 65: Cartridge
Replacing consumables / maintenance units - 65 - 2 1 3 4 5 6 7 replacing the inner finisher cartridge 1 press the [power] button until a "pip" sound is heard. "shutdown is in progress." appears for a while, and then the power is turned off. Note • do not turn off the device abruptly. It can cause ma...
Page 66: Cartridge
Replacing consumables / maintenance units - 66 - 2 1 3 4 5 6 7 replacing the offline stapler cartridge 1 open the offline stapler cover. 2 remove the empty cartridge. 3 attach the new cartridge. 4 close the offline stapler cover..
Page 67: Maintenance
2 1 3 4 5 6 7 maintenance - 67 - ● maintenance cleaning the surface of the machine note • do not use benzene or paint thinners. They may damage plastic parts or paint. 1 turn off the power to the machine. Note • do not turn off the device abruptly. It can cause malfunctions. (1) press the [power] bu...
Page 68
Maintenance - 68 - 2 1 3 4 5 6 7 clean the document transporting roller and document holding roller if the document transporting roller is dirty, black specks or streaks may appear on your copies and prints, as well as on documents you send to others. It can also lead to document jams. If the docume...
Page 69: Clean The Feed Roller
Maintenance - 69 - 2 1 3 4 5 6 7 (3) clean the roller with a soft, damp cloth. (4) return the document holding pad to its original position. 6 close the document holder cover. Clean the feed roller clean the feed roller and pad when you experience frequent paper jams. When cleaning the tray 1 pull t...
Page 70: Clean The Led Heads
Maintenance - 70 - 2 1 3 4 5 6 7 2 open the feed roller cover by pressing the projection. Memo • when the front part of the multi-purpose tray is up, put it down before opening the cover. 3 remove the feed roller by rolling them towards. 4 wipe the feed roller with a wet, wringed cloth. 5 set the fe...
Page 71
Maintenance - 71 - 2 1 3 4 5 6 7 4 gently wipe the surface of each led head lens with soft tissue. Note • do not use solvents such as methyl alcohol or paint thinners. They will damage the led heads. 5 close the top cover. 6 return the document holder to its original position. Led head led head lens...
Page 72: Moving The Machine
2 1 3 4 5 6 7 moving or transporting the machine - 72 - ● moving or transporting the machine moving the machine 1 turn off power to the machine. (1) press the [power] button until a "pip" sound is heard. (2) "shutdown is in progress." appears for a while, and then the power is turned off. (3) turn t...
Page 73: Transporting The Machine
Moving or transporting the machine - 73 - 2 1 3 4 5 6 7 transporting the machine because the machine is precision equipment, it may get damaged during transportation, depending on the packaging method. Please transport it via the following procedure. 1 turn off power to the machine. (1) press the [p...
Page 74
Moving or transporting the machine - 74 - 2 1 3 4 5 6 7 6 use vinyl tape to cover the junction of the image drum cartridge and toner cartridge. Do this on each of the four image drum cartridges, then put them back in the machine in their original positions. Note • the image drum cartridges should be...
Page 75: Appendix
2 1 3 4 3 battery disposal······················································ p.76 appendix.
Page 76: Battery Disposal
2 1 3 4 5 6 7 battery disposal - 76 - ● battery disposal this machine uses a lithium-ion battery. If the terminal of the battery short-circuits, explosion or fire may occur. To waste the battery, insulate the negative and positive poles to avoid short-circuit..
Page 77: Index
2 1 3 4 4 index.
Page 78
- 78 - 2 1 3 4 5 6 7 b battery disposal .................................. 76 c clients ................................................. 23 command line option .......................... 22 copying blurred image .............................. 25 color/black and white .................. 26 copying s...
Page 79
January 2013 45510802ee rev1.