Packet8 6755i User Manual - Dition
Model 6755i Series IP Phone User Guide— 107
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Alternate Between Calls
While on the phone with two calls you can:
• Press [Retrieve/Alternate] to switch between callers.
Caller ID
When an internal extension call is received on a Virtual Office phone, the display
will present an extension name. On an external call, the display will present a
caller number. Additional caller numbers will be displayed with multiple calls.
• To identify the caller number on calls, you should wait at least two rings.
• In some cases, the caller number (or caller-ID) may not be available.
• Can be turned off for all calls from the Extension Manager.
Three-party Conference
Three parties can conference in on the same call. Multiple conference calls can
be added together from other extensions within Virtual Office. Conference calls
can be initiated by calling out of a call and conferencing in, but also by adding a
call waiting to an existing call.
Transferring
Transferring calls provides users with the ability to pass a caller to another
person- either inside the company, or outside to an external phone. Transferring a
call can be done without notifying the recipient (unsupervised), or can be
announced (supervised) by you to the recipient before being passed on.
Do Not Disturb (DND)
Puts the telephone in a state that will not ring, and calls will be automatically
forwarded to voicemail.
Forwarding
Forwarding is an effective tool that helps avoid missing important calls. In some
cases, all calls for a particular extension may be forwarded to a cell phone to give
the impression a mobile person (on a mobile phone) is located in the office.
Forwarding can also be used outside the office, when an important caller is
expected.
All forwarding rules and routing can be managed from a remote location through
an individual's voicemail or from the Extension Manager.
Internet Outage Handling
In addition to busy, ring-no-answer and forward all calls, users can set a unique
number on an extension basis to have calls forwarded in the event of an Internet
outage at the extension's physical location. This number can be a land line, cell
phone, one number access, voicemail, auto attendant, another Packet8 number
or Virtual Office extension. The standard configuration forwards all calls on an
Internet outage to the extension's voicemail. This feature can be configured from
inside the Extension Manager or from the quick dial sequence *023 and *033:
This can be an extension on the service such as 555 for voicemail, 444 for the
auto attendant, 588 for one number access, or even an extension or outside
number. An outside number requires the outside access 9 before the 7 or 11
digit number.