Samcen SCS8000E Administrator's Manual - 6 Troubleshooting
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6 Troubleshooting
This chapter describes the use of MCU in the progress of frequently asked
questions, and possible causes and solutions.
6.1 Download troubles of MCC
Phenomena
Phenomena
Solutions
PC opens the firewall.
Please temporarily turn off the
firewall.
Check whether such security
software as Internet Assistant is
installed or plug-in download is
disabled in IE settings
Disable these configurations, and
download once again.
Confirm whether the connection
between the PC and the MCU is OK
or not.
Use “ping” command to check the
network.
The Internet security set is too high.
In the IE, select Tools>Internet
Options>Security, click Custom
Level, and the Security Settings
interface appears; Set the security
level to “Low” or “Medium-low”.
Download
failure of
MCC
Your PC has been installed MCU
console software.
Please delete this Control from
C:\WINNT\Downloaded Program
Files, re-download the file.
6.2 Connection troubles of MCC
Phenomena
Phenomena
Solutions
The MCU does not start normally
Please check whether the MCU operates
normally.
MCC does not match the version with
the MCU
Check whether the MCU version
matches the MCS version.
MCC connects
to MCU
abnormally
The Internet security set is too high.
In the IE, select Tools>Internet
Options>Security, click Custom Level,
and the Security Settings interface
appears; Set the security level to “Low”
or
“Medium-low”.