Spypoint LINK-3G User Manual - page 16
16
Problem
Possible solutions
Impossible to
turn on the
camera
• Verify if there are batteries in the camera.
• Verify if the batteries are correctly installed.
• Replace alkaline batteries or recharge the lithium
battery pack.
• Install the latest update (available on www.spy
point.com under SUPPORT section).
The screen of the
camera turns off
• The camera may be set to PHOTO, TIME LAPSE or
VIDEO mode and the screen turns off after a period
of 60 seconds in order to preserve battery life.
• The camera automatically resets itself to PHOTO, TIME
LAPSE or VIDEO mode (depending of the latest mode
used or selected) after 2 minutes of inactivity on the
main menu.
• To return to the screen, turn off the camera and turn
it on again.
The screen of
the camera goes
blank and the
camera does not
respond.
• The battery level is too low. Replace alkaline
batteries or recharge the lithium battery pack.
The camera beeps • Insert a memory card.
The camera does
not respond
• Remove the batteries and reinstall them.
• Replace alkaline batteries or recharge the lithium
battery pack.
Impossible to take
photos / videos
• Verify if there are batteries in the camera.
• Replace alkaline batteries or recharge the lithium
battery pack.
• Verify if the camera is turned on.
Red light in front
of the camera
blinks
• Camera is set in DETECTION TEST mode.
• Camera is set in PHOTO or VIDEO mode. The red
light in front of the camera flashes for 60 seconds to
allow the user to leave without being photographed
or recorded.
The computer
does not
recognize the
camera
• Verify if the camera is properly connected to the
computer.
• Make sure the camera is turned on before
connecting it to the computer.
• Use the supplied USB cable.
No person/animal
on photos
• Sunrise or sunset can trigger the sensor. Camera
must be re-orientated.
• At night, the motion detector may detect beyond the
range of the IR illumination. Reduce sensibility
setting.
• Small animals may trigger the unit. Reduce sensibi-
lity setting and/or raise height of camera.
• Motion detector may detect animals through foliage.
• If a person or animal moves quickly, it may move out
of the camera’s field of view before the photo is
taken. Move the camera further back or redirect the
camera.
• Make sure the mounting post or tree is stable and
does not move.
Camera take black
photos / videos
• Verify the battery level to see if battery power is full
as the flash will stop operating near the end of the
battery life specialy if you're doing a video.
• Verify that there's something within the flash range
to reflect the infrared back to the camera.
• If you're not sure if the flash is working properly, test
the camera in a dark. to see if you're able to have a
black & white pictures or videos.
Photos / videos
appear dark at
night
• For best result, make sure the subject is within the
ideal flash range. Subjects may appear too dark at
greater distances.
• Pictures taken with a short delay between them
(ex Delay:Instant or Muthishot) them may appear
darker than others due to the quick response and
rapid retriggering of the camera, allowing less time
for the flash to fully recharge before firing again.
Photos are blurry Low lighting conditions and fast moving subjects, may
produce streaks on the photo, try setting the "Night
mode" to "BLUR" to reduce the motion blur.
You have not
received the SMS
confirmation of
the Wizard
• Check that the mobile number is correctly entered.
• Make sure the SIM card is activated with the right
plan.
Troubleshooting