Xerox VersaLink B405 User Manual - page 170
Solutions
Symptom
• Verify that the paper is dry and that supported paper
is used. If not, change the paper.
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select Paper,
then change the Other Type setting.
Toner smears or print rubs off.
• Change the Paper Type settings in the print driver.
For example, change Plain to Lightweight Cardstock.
The output has stains on the back side.
In the print driver Printing Options tab, select Paper,
then change the Other Type setting.
• Verify that the paper is the correct size, type, and
weight. If not, change the paper settings.
• Verify that the printer is plugged into an outlet that
is providing the correct voltage and power. Review
the electrical specification of the printer with an
electrician if necessary. For details, refer to
Random spots on the output, or the image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, in-
stall a genuine Xerox toner cartridge.
• Use the Rough paper type setting, or try a paper with
a smoother surface.
• Ensure that the humidity in the room is within spe-
cifications. For details, see
The output is blank.
• Power off the printer, then power on again.
• If the error persists, contact your Xerox representat-
ive.
Streaks appear in the output.
• Replace the Drum Cartridge.
• If the error persists, contact your Xerox representat-
ive.
Xerox
®
VersaLink
®
B405 Multifunction Printer
8-22
User Guide
Troubleshooting