Xerox VersaLink B405 User Manual - page 174
Solutions
Causes
Symptoms
Position the document correctly.
The document is positioned incor-
rectly.
The fax received by the recipient is
blurry.
Clean the document glass.
The document glass is dirty.
Adjust the resolution.
The text in the document is too light.
Verify that the telephone line is
working, then send the fax again.
There is a problem with the tele-
phone connection.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have the
recipient verify the condition of the
receiving fax machine.
There is a problem with the fax ma-
chine of the caller.
The document was loaded incor-
rectly.
The fax received by the recipient is
blank.
• Document feeder: Place the origin-
al document face up.
• Document glass: Place the origin-
al document face down.
Verify the fax number.
The fax number is wrong.
Fax was not transmitted.
Verify the telephone connection. If
it is disconnected, connect it.
The telephone line is connected incor-
rectly.
Contact the recipient.
There is a problem with the fax ma-
chine of the recipient.
Verify that the fax is installed and
enabled.
The fax is not installed or is not en-
abled.
If the problem persists, for online support information, go to
www.xerox.com/office/VLB405support
.
Problems Receiving Faxes
Solutions
Causes
Symptoms
Verify that the printer can make
clean copies. If it can, have the caller
send the fax again.
There is a problem with the tele-
phone connection or with the fax
machine of the caller.
The received fax is blank.
Contact the sender.
The sender loaded the pages incor-
rectly.
Xerox
®
VersaLink
®
B405 Multifunction Printer
8-26
User Guide
Troubleshooting