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  5. Configuration Manual

2N Helios IP Configuration Manual

Manual is about: IP INTERCOM

Summary of Helios IP

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    Www.2n.Cz 2n helios ip ip intercom configuration manual version: 2.17.

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    The 2n telekomunikace a.S. Is a czech manufacturer and supplier of telecommunications equipment. The product family developed by 2n telekomunikace a.S. Includes gsm gateways, private branch exchanges (pbx), and door and lift communicators. 2n telekomunikace a.S. Has been ranked among the czech top c...

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    The 2n telekomunikace a.S. Is the holder of the iso 9001:2009 certificate. All development, production and distribution processes of the company are managed by this standard and guarantee a high quality, technical level and professional aspect of all our products..

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    2n telekomunikace a.S., www.2n.Cz 4/177 content: 1. Product overview 2. Express wizard for basic settings 3. Model differences and function licensing 4. Signalling of operational statuses 5. Intercom configuration 5.1 status 5.2 directory 5.3 hardware 5.4 services 5.5 system 5.6 used ports 6. Supple...

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    2n telekomunikace a.S., www.2n.Cz 5/177 1. Product overview the door intercoms can smartly replace traditional doorbell push-button 2n helios ip speakerphone panels and all wiring, bells and home intercom installations in buildings with structured cabling. The intercoms provide more advanced and wid...

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    2n telekomunikace a.S., www.2n.Cz 6/177 safety always abide by this information to prevent persons from injury. Warning always abide by this information to prevent damage to the device. Caution important information for system functionality. Tip useful information for quick and efficient functionali...

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    2n telekomunikace a.S., www.2n.Cz 7/177 2. Express wizard for basic settings lan connection setting you have to know the intercom configuration interface address to connect to the lan successfully. Automatic ip address retrieval from the dhcp server is set by default in the intercoms. Thus, if conne...

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    2n telekomunikace a.S., www.2n.Cz 8/177 remember the new password well or put it down just in case. Because if you forget the password, you will have to reset the intercom to default values (refer to the installation manual of your intercom model) and lose all your current configuration changes. Tip...

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    2n telekomunikace a.S., www.2n.Cz 9/177 firmware update we also recommend you to update your intercom firmware upon the first login to the intercom. Refer to for the latest firmware version. Press the www.2n.Cz update button in the menu to upload firmware. The intercom firmware system maintenance / ...

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    2n telekomunikace a.S., www.2n.Cz 10/177 sip server connection setting set the following parameters in the menu to allow your services phone sip / / intercom make calls and be accessible within your voip infrastructure. Display name – set the name to be displayed as clip on the called party's phone,...

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    2n telekomunikace a.S., www.2n.Cz 11/177 proxy address – set the sip proxy ip address or domain name. Registrar address – set the sip registrar ip address or domain name. The sip proxy and sip registrar addresses are usually identical. Registration enabled – enable intercom registration with the set...

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    2n telekomunikace a.S., www.2n.Cz 12/177 quick dial button settings all the models are equipped with quick dial buttons. If you press a quick 2n helios ip dial button, a call will be set up to the phone number assigned to the respective users list position. Select position 1, which corresponds to qu...

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    2n telekomunikace a.S., www.2n.Cz 13/177 electric lock switching settings an electric lock can be attached to the intercoms and controlled by a 2n helios ip code from the intercom numeric keypad, or a code from the ip phone keypad during a call. Connect the electric lock as instructed in the install...

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    2n telekomunikace a.S., www.2n.Cz 14/177 3. Model differences and function licensing this manual is valid for all members of the family and so some features 2n helios ip described herein are only available in selected models or need to be 2n helios ip activated with a valid licence key. This section...

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    2n telekomunikace a.S., www.2n.Cz 15/177 property/model 2n helios ip ® verso vario force safety uni audio kit video kit basic unit button count 1 1, 3 or 6 1, 2 or 4 1 1 or 2 up to 16 external programmable buttons button extenders up to 145 up to 48 no numeric keypad optional no digital input yes op...

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    2n telekomunikace a.S., www.2n.Cz 16/177 property/model 2n helios ip ® jpeg http video yes no yes 2n® helios ip eye support yes no yes telephone mode yes no yes some functions are unavailable until a valid licence key is entered (refer 2n helios ip to the licence subsection). The following types of ...

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    2n telekomunikace a.S., www.2n.Cz 17/177 property/licence enhanced audio enhanced video enhanced integration enhanced security nfc gold (profi) audio/video streaming (rtsp server) • • external ip camera support • • onvif support • • ptz function support • • motion detection support • • extended swit...

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    2n telekomunikace a.S., www.2n.Cz 18/177 note full function is available with the gold or enhanced http api integration licence only. Only camera api a switch api is available without this licence. Note extended switch setting options – switch activation with quick dial button; time profile for swit...

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    2n telekomunikace a.S., www.2n.Cz 19/177 4. Signalling of operational statuses 2n helios ip generates sounds to signal switching and changes of operational statuses. Each status change is assigned a different type of tone. See the table below for the list of signals. Note signalling of some of the a...

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    2n telekomunikace a.S., www.2n.Cz 20/177 tone meaning profile deactivated this tone signals profile deactivation. This function helps, for example, disable alerting of a user group in an office and routing calls either to a pre- defined phone number (porter's lodge, e.G.) or user mobile phones. Refe...

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    2n telekomunikace a.S., www.2n.Cz 21/177 tone meaning call end signalling 2n helios ip enables the user to set a call end timeout to avoid call blocking. Press a key on your voip phone to extend the call time during this timeout. Connected voip phone this short tone signals successful connection bet...

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    2n telekomunikace a.S., www.2n.Cz 22/177 5. Intercom configuration.

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    2n telekomunikace a.S., www.2n.Cz 23/177 start screen the start screen is an introductory overview screen displayed upon login to the intercom web interface. Use the back arrow in the left-hand upper corner of the following web interface pages to return to this screen anytime.The screen header inclu...

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    2n telekomunikace a.S., www.2n.Cz 24/177 configuration menu the configuration includes 5 main menus: 2n helios ip ® state, directory, hardware, and including submenus; see below. Services system status device – essentials on the intercom services – information on active services and their states lic...

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    2n telekomunikace a.S., www.2n.Cz 25/177 audio test – automatic audio test settings snmp – snmp settings system network – lan connection settings, 802.1x, packet capturing date and time – real time and time zone settings licence – licence settings, trial licence activation certificates – certificate...

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    2n telekomunikace a.S., www.2n.Cz 26/177 5.1 status the menu provides clear status and other essential information on the status intercom. The menu is divided into five tabs: , and device services, licence, access log . Events device the tab displays basic information on the intercom model, its feat...

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    2n telekomunikace a.S., www.2n.Cz 27/177 services the tab displays the status of the network interface and selected services. Services.

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    2n telekomunikace a.S., www.2n.Cz 29/177 access log the tab displays the last 10 records on applied cards. Each record includes access log the card tapping time, card id and type and description details (validity, card owner, etc.)..

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    2n telekomunikace a.S., www.2n.Cz 30/177 5.2 directory here is what you can find in this subsection: 5.2.1 users 5.2.2 time profiles 5.2.3 holidays 5.2.4 access cards.

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    2n telekomunikace a.S., www.2n.Cz 31/177 5.2.1 users the users list is one of the crucial parts of the intercom configuration. It contains user information relevant for such intercom functions as quick dialling, rfid card/code door unlocking, missed call e-mails and so on. The users list contains up...

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    2n telekomunikace a.S., www.2n.Cz 32/177 in predefined time intervals or at the same time (group calls). You can assign a time profile and the address of the pc on which the 2n ® helios ip eye application is running to display the intercom camera image before call answering, for example. – no user n...

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    2n telekomunikace a.S., www.2n.Cz 33/177 list of parameters position enabled – enable calling to this user position. – enter the user name for the selected user position. This parameter is name optional and helps you find items in the user list more easily. – add a photo for display. Click on the im...

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    2n telekomunikace a.S., www.2n.Cz 34/177 you can assign up to three user phone numbers to each user position. In case the user is inaccessible on one number, the following number will be dialled after a ringing timeout. Enable the to enable dialling multiple parallel call to following number numbers...

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    2n telekomunikace a.S., www.2n.Cz 35/177 helios ip eye address – set the address of the pc to be sent a special udp message on each active user phone number call. With the aid of this message, the application displays the camera image screen for those 2n helios ip eye ® users who are not provided wi...

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    2n telekomunikace a.S., www.2n.Cz 36/177 user deputy – select a user to which the user calls will be routed in the event of inaccessibility. Enter user position number or use search button. The deputy setting is applied when the user fails to answer the call to any of its phone numbers within the pr...

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    2n telekomunikace a.S., www.2n.Cz 37/177 note the user deputy function is available in selected 2n helios ip models ). Only (refer to the model and licence overview each intercom user can be assigned its activation/deactivation code for call routing purposes. If a user is deactivated, calls are rout...

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    2n telekomunikace a.S., www.2n.Cz 39/177 1. 2. 3. 4. 5. – set a unique mobile device/user identifier. The parameter value is auth id automatically generated for pairing. You can move auth id to another user or copy it to another device in the same location. – assign a time profile to user auth id to...

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    2n telekomunikace a.S., www.2n.Cz 40/177 1. 2. 3. 4. Usb rfid card reader it is possible to read the card id via an rfid card reader. Proceed as follows: go to the usb driver settings. 2n helios ip set up the com port for the connected reader. Press the read button via the web interface. 2n helios i...

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    2n telekomunikace a.S., www.2n.Cz 41/177 4. 5. Tap the card on the card reader. The card id is successfully read. Do not forget to save the configuration..

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    2n telekomunikace a.S., www.2n.Cz 42/177 5.2.2 time profiles such intercom functions as outgoing calls and rfid card/numeric code access, for example, can be time-limited by being assigned a . By assigning a time time profile profile you can: block all calls to a selected user beyond the set time in...

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    2n telekomunikace a.S., www.2n.Cz 43/177 profile name – enter a profile name. This parameter is optional and helps you find items in the time profile list and select profiles in the switch, card and phone number settings more easily. This parameter helps you set time profiles within a week period. A...

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    2n telekomunikace a.S., www.2n.Cz 44/177 profile activation code – set the profile activation code: 16 characters including digits 0–9 only. If the activation code is the only code defined or the activation and deactivation codes are identical, then the activation code is used both for profile activ...

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    2n telekomunikace a.S., www.2n.Cz 45/177 5.2.3 holidays here select the bank holidays (including sundays). You can assign them different time intervals than to working days in their time profiles. You can set holidays for the coming 5 years (click the year number at the top of the screen to select a...

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    2n telekomunikace a.S., www.2n.Cz 46/177 5.2.4 access cards each intercom user can be assigned one or more access rfid cards. Typically, the card id is included in the users list together with such user data as phone numbers, e- mail address and so on. Or, you can define the rfid cards in the instal...

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    2n telekomunikace a.S., www.2n.Cz 47/177 lengths, all the characters are compared. This ensures mutual compatibility of the internal and external readers. Go to the menu to directory / access cards records / identify whether the card was tapped on the internal or external reader. All cards applied v...

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    2n telekomunikace a.S., www.2n.Cz 48/177 card id – enter the access card id: a sequence of 6–32 characters including 0–9, a–f. Time profile – assign a time profile to the user access card to define the card validity. If the time profile is inactive, the user access card will be detected as invalid. ...

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    2n telekomunikace a.S., www.2n.Cz 49/177 5.3 hardware here is what you can find in this section: 5.3.1 switches 5.3.2 audio 5.3.3 camera 5.3.4 keyboard 5.3.5 buttons 5.3.6 backlight 5.3.7 display 5.3.8 card reader 5.3.9 digital inputs 5.3.10 extenders.

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    2n telekomunikace a.S., www.2n.Cz 50/177 5.3.1 switches switches provide a very flexible and efficient control of such intercom peripherals as electric door locks, lighting, additional ringing signalling, and so on. Allows 2n helios ip you to configure up to 4 (depending on model types) independent ...

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    2n telekomunikace a.S., www.2n.Cz 51/177 the switch signals its state: by a programmable beep or a predefined user sound. By a led indicator if available in the intercom model. By an open-door icon on the display if available in the intercom model. List of parameters switch enabled – enable/disable ...

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    2n telekomunikace a.S., www.2n.Cz 52/177 – assign an electric output to the switch. Choose one of the controlled output available intercom outputs: relay, power output, extender output. If you select , the switch will not control any electric output but can control external none equipment via http c...

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    2n telekomunikace a.S., www.2n.Cz 53/177 code – enter a numeric code for the switch. The code must include 2 characters at least but we recommend you to use four characters at least to make the code accessible from the intercom numeric keypad. Codes 00 and 11 can't be entered from numeric keypad. Co...

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    2n telekomunikace a.S., www.2n.Cz 54/177 note activation by a quick dial button is available with the gold or enhanced integration licence only. Sound signalling – set the sound signalling type for switch activation. Choose the short beep, long beep (during the whole activation) or a user sound (ref...

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    2n telekomunikace a.S., www.2n.Cz 55/177 note the http command sending is available with the gold or enhanced integration licence only . Command sent upon activation – set the command to be sent to the external device (web relay, e.G.) upon switch activation. The command is sent via the http (get re...

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    2n telekomunikace a.S., www.2n.Cz 56/177 legacy switch code – enable the option to activate the first-listed switch code from the phone without being confirmed with *. When this box is checked, first code does not require confirmation by *. This setting does not apply to other switch codes listed an...

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    2n telekomunikace a.S., www.2n.Cz 57/177 5.3.2 audio all the models are equipped with a speaker or power amplifier output to 2n helios ip which an external loudspeaker can be connected. Set the phone call and state signalling volume control in this configurat ion section. Set the to master volume e ...

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    2n telekomunikace a.S., www.2n.Cz 58/177 list of parameters master volume – set the master volume for the entire system. This setting affects the volume of phone calls and all signalling tones. Adaptive volume – enable the adaptive volume mode in which the speaker volume is adjusted automatically de...

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    2n telekomunikace a.S., www.2n.Cz 59/177 ringtone volume – set the incoming call signal loudness. Call-progress tone volume – set the dial, ring and busy tone volume. In case the call-progress tones are automatically generated by the pbx, this setting will not be applied. Key beep volume – set the k...

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    2n telekomunikace a.S., www.2n.Cz 60/177 – set the microphone input gain. Microphone input gain – set the line input gain independently of the microphone gain line input gain value. Tip only at and is 2n helios ip audio kit ® 2n helios ip video kit ® possible to configure microphone gain. The microp...

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    2n telekomunikace a.S., www.2n.Cz 61/177 noise level threshold – set the microphone noise level threshold for alarm setting. 0 set the time interval during which the signal must be above alarm start delay the threshold to start alarm. – set the time interval during which the signal must be below ala...

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    2n telekomunikace a.S., www.2n.Cz 62/177 5.3.3 camera this menu is only available in the models that are equipped with an 2n helios ip internal camera or can be connected to an external camera. The camera signal can be streamed directly into the call via a videophone, sent by e-mail, streamed via on...

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    2n telekomunikace a.S., www.2n.Cz 63/177 list of parameters common settings default video source – set the default video signal source. Choose internal camera (or an analogue camera connected to the intercom) or external ip camera. The change of the default video signal source is applied to the rtsp...

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    2n telekomunikace a.S., www.2n.Cz 64/177 internal camera brightness level – set the camera image brightness level. Colour saturation – set the camera image colour saturation. Camera mode – select suitable camera modes according to the current intercom installation conditions (indoor/outdoor use). Ch...

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    2n telekomunikace a.S., www.2n.Cz 65/177 current ir led brightness level – display the current ir led brightness level percentage. The level can automatically be decreased below the set value so that the maximum power consumption cannot be exceeded (typically, when multiple extenders are connected a...

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    2n telekomunikace a.S., www.2n.Cz 66/177 sensitivity threshold– set the lower and upper sensitivity and hysteresis limits for the motion detecting algorithm. – set the rectangular detection area in the image. Detection area – display the activity history (image brightness changes) activity graph inc...

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    2n telekomunikace a.S., www.2n.Cz 67/177 external camera external camera enabled – enable rtsp stream download from the external ip camera. Complete the valid rtsp stream address or the username and password to make the function work properly. Rtsp stream address – enter the ip camera rtsp stream ad...

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    2n telekomunikace a.S., www.2n.Cz 68/177 the camera preview window displays the current image received from an external camera. If the external camera is disconnected or configured incorrectly, the n/a characters are displayed on a blue background. The external ip camera log displays the rtsp commun...

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    2n telekomunikace a.S., www.2n.Cz 69/177 5.3.4 keyboard this configuration section helps you set the numeric keypad and quick dial button functions. Allows you to: 2n helios ip use the numeric keypad for dialling common phone numbers use the numeric keypad for dialling a user position use the numeri...

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    2n telekomunikace a.S., www.2n.Cz 70/177 dial by numeric keypad – enable user calling via the numeric keypad by entering the user position/virtual number and pressing *. Hang up by numeric keypad – enable termination of the active call by the # key (or the key with a red phone at verso). If the call...

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    2n telekomunikace a.S., www.2n.Cz 71/177 the figure below shows the default button settings. You can assign one function to each matrix position: numeric keypad keys 0 through 9, *, # or one of the quick dial buttons 1–16..

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    2n telekomunikace a.S., www.2n.Cz 72/177 5.3.5 buttons assign the directory / users users to the quick dial buttons. By default, all available intercom buttons are assigned to the listed users. A non-assigned button can be used for automation or switch activation, for example. Button function during...

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    2n telekomunikace a.S., www.2n.Cz 73/177 the bulk editing function is available in intercom models with more than 3 buttons. – reset the default button values, i.E. Assign button 1 to position 1, button 2 reset to position 2, etc. Remove all button assignments. Clear – display the list of all potent...

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    2n telekomunikace a.S., www.2n.Cz 74/177 5.3.6 backlight this tab helps you control the backlight level of nametags, buttons and brightness of signalling leds. If equipped with an ambient light level sensor, the intercom automatically chooses the suitable backlight level within the set range of valu...

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    2n telekomunikace a.S., www.2n.Cz 75/177 brightness during day set the led brightness percentage value for the day – mode. Brightness during night set the led brightness percentage value for the night – mode . If the brightness during day and brightness during night are set to one and the same value...

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    2n telekomunikace a.S., www.2n.Cz 76/177 5.3.7 display some intercom models ( ) can be equipped 2n helios ip vario, ® 2n helios ip verso ® with a colour lcd display. The device state is displayed (call progress, door opening, etc.) and the following modes are available: display up to 4 selected user...

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    2n telekomunikace a.S., www.2n.Cz 77/177 language – set the language for the texts to be displayed. Choose one of the seven pre-defined languages: english, spanish, german, french, russian, italian and . If you do not choose any of the available languages, select the czech user and create a localisa...

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    2n telekomunikace a.S., www.2n.Cz 78/177 phonebook search mode – set the phone book searching mode. You can search users either according to the first username characters (prefix only) or an arbitrary incidence of the selected characters in the username (arbitrary incidence). – set the maximum idle ...

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    2n telekomunikace a.S., www.2n.Cz 79/177 phone book displayed – enable/disable display of the phone book function. Keypad displayed – enable/disable display of the keypad function. Dial numbers by keypad – set number dialling via the keypad on the display. The following options are available: disabl...

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    2n telekomunikace a.S., www.2n.Cz 80/177 phonebook this tab helps you configure a structured list of users. You can create practically any count of groups and assign any count of users to each of the groups. One user cannot be assigned to one group more times, but one user can be assigned to more gr...

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    2n telekomunikace a.S., www.2n.Cz 81/177 name tags (for 2n ® helios ip vario only) if you do not like the default graphic appearance of the name tags, load a background of your own to the intercom. Make sure that the image resolution is 320 x 208 pixels. Upload your name tags to the intercom to repl...

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    2n telekomunikace a.S., www.2n.Cz 82/177.

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    2n telekomunikace a.S., www.2n.Cz 83/177 5.3.8 card reader this menu is available in the and models only. 2n helios ip vario ® 2n helios ip force ® configure the card reader in the menu. 2n helios ip verso ® extenders the card reader helps you control access to your building effectively using contac...

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    2n telekomunikace a.S., www.2n.Cz 84/177 card read signalling – set one of the card reading signalling modes: - full acoustic signals distinguish valid/invalid cards, - one beep signals single beep both valid and invalid cards, - acoustic signalling is disabled. None direction – set the passage dire...

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    2n telekomunikace a.S., www.2n.Cz 85/177 22 23 24 25 c c c o e even parity, it is counted from bits 1 12 – – o odd parity, it is counted from bits 13 24 – – f facility code – c card code – note 37bit message is modified according to the interface specification – received and transmitted id may diffe...

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    2n telekomunikace a.S., www.2n.Cz 86/177 5.3.9 digital inputs in this configuration section set the parameters associated with digital inputs and their interconnections with other intercom functions. The digital inputs are available in selected intercom models or where appropriate equipment is insta...

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    2n telekomunikace a.S., www.2n.Cz 87/177 note secured state signalling is typically used with a security pbx connected to one of the intercom digital inputs. The wire leading from the pbx is connected to the intercom directly or via an extending module. The secured state led location is variable dep...

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    2n telekomunikace a.S., www.2n.Cz 88/177 the models equipped with one digital input at least help connect an open door sensor and signal any unauthorised door opening or door closing failure with a timeout. The events are written into a log and read out using http api (refer to the 2n helios ip ® ma...

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    2n telekomunikace a.S., www.2n.Cz 89/177 5.3.10 extenders the intercoms can be enhanced with extending modules 2n helios ip verso ® connected to the intercom basic unit. The following modules are available: five-button module keypad module infopanel module card reader module bluetooth module i/o mod...

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    2n telekomunikace a.S., www.2n.Cz 90/177 note the extending modules are displayed in the order corresponding to their interconnection. The modules connected further from the basic unit are listed below. If more modules of the same type are connected to one intercom, it may be difficult to assign a s...

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    2n telekomunikace a.S., www.2n.Cz 91/177 output 1 maximum power – set the maximum load to be connected to the power output available on the basic unit. When the output is active, the consumption of the other modules (backlight level, etc.) can be adjusted automatically in order that the maximum allo...

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    2n telekomunikace a.S., www.2n.Cz 92/177 infopanel module configuration no parameters are available to the public at present. Card reader module configuration module name – set the module name for card reader logging purposes. Set the passage direction for the card reader (not specified, in, out) di...

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    2n telekomunikace a.S., www.2n.Cz 93/177 enable multiple user authentication via the card reader multiple authentication – (or the user authentication option defined in ). Disable multiple directory / users authentication for a card reader to cancel code authentication via the numeric keypad. Associ...

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    2n telekomunikace a.S., www.2n.Cz 94/177 direction – set the reader direction (not specified, arrival, departure) for the attendance system purposes. Multiple authentication – enable multiple user authentication via this module (or, authentication is controlled by the user card settings; refer to di...

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    2n telekomunikace a.S., www.2n.Cz 95/177 module name – set the module name for input/output specification in the setoutput, getinput and inputchanged objects in . Automation wiegand module configuration the wiegand module is equipped with the input and output wiegand interfaces, which are mutually i...

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    2n telekomunikace a.S., www.2n.Cz 96/177 module name set the module name for input/output specification in the – setoutput, getinput and inputchanged objects in the settings. Automation direction – set the passage direction for the card reader (not specified, in, out) for the attendance system purpo...

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    2n telekomunikace a.S., www.2n.Cz 97/177 display module configuration.

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    2n telekomunikace a.S., www.2n.Cz 98/177 5.4 services here is what you can find in this section: 5.4.1 phone 5.4.2 streaming 5.4.3 onvif 5.4.4 e-mail 5.4.5 mobile key 5.4.6 automation 5.4.7 http api 5.4.8 user sounds 5.4.9 web server 5.4.10 audio test 5.4.11 snmp.

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    2n telekomunikace a.S., www.2n.Cz 99/177 5.4.1 phone the phone service is one of the basic functions of the intercom: helps you establish connections with other ip network terminal equipment. The intercoms 2n helios ip support the extended sip and are compatible with and certified by the leading sip...

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    2n telekomunikace a.S., www.2n.Cz 100/177 sip proxy – is an ip network server responsible for call routing (call transfer to another entity closer to the destination). There can be one or more sip proxy units between the users. Sip registrar – is an ip network server responsible for user registratio...

  • Page 101

    2n telekomunikace a.S., www.2n.Cz 101/177 display name – set the name to be displayed as clip on the called party's phone. Phone number (id) – set the intercom phone number (or another unique id including characters and digits). Together with the domain, this number represents a unique intercom iden...

  • Page 102

    2n telekomunikace a.S., www.2n.Cz 102/177 use authentication id – enable the use of an alternative id for intercom authentication. If disabled, the phone number defined above is used for authentication. Authentication id – enter the alternative id for authentication. Password – enter the password fo...

  • Page 103

    2n telekomunikace a.S., www.2n.Cz 103/177 registration expires – define the registration expiry, which affects the network and sip registrar load by periodically sent registration requirements. The sip registrar can modify the expiry limit without letting you know. Registration state – display the c...

  • Page 104

    2n telekomunikace a.S., www.2n.Cz 104/177 send keepalive packets – define whether the intercom shall, during a call, send periodical sip options requests to inquire about the state of the called station (to detect the station failure, e.G.). Ip address filter enabled – enable the blocking of sip pac...

  • Page 105

    2n telekomunikace a.S., www.2n.Cz 105/177 ring time limit – set the outgoing call setup and ringing time limit after which the calls shall be automatically terminated. If the calls are routed to the gsm network via gsm gateways, your are advised to set a value higher than 20 s. Minimum value 1 s, ma...

  • Page 106

    2n telekomunikace a.S., www.2n.Cz 106/177 sending mode – define whether it will be possible to send dtmf during a call by pressing 0 through 9, * and # on the intercom numeric keypad. Set the sending mode for incoming/outgoing/all calls. In-band (audio) – enable classic dtmf dual tone sending in the...

  • Page 107

    2n telekomunikace a.S., www.2n.Cz 107/177 qos dscp value – set the audio rtp packet priority in the network. The set value is sent in the tos (type of service) field in the ip packet header. Value is entered in decimal format. The parameter is not applied until the intercom is restarted. Jitter comp...

  • Page 108

    2n telekomunikace a.S., www.2n.Cz 108/177 video enable/disable the use of video codecs for call setups and set their priorities. Video resolution – set the video resolution for phone calls. Video framerate – set the video frame rate for phone calls. Video bitrate – set the video stream bit rate for ...

  • Page 109

    2n telekomunikace a.S., www.2n.Cz 109/177 qos dscp value – set the video rtp packet priority in the network. The set value is sent in the tos (type of service) field in the ip packet header. Maximum packet size – set the size limit for the video rtp packets to be sent. H.264 payload type (1) – set t...

  • Page 110

    2n telekomunikace a.S., www.2n.Cz 110/177 access key – set the access key to be shared by the intercom and 2n® indoor touch. If the access keys do not match in the intercom and 2n® indoor touch, the intercom cannot call the 2n® indoor touch device and the 2n® indoor touch device cannot receive video...

  • Page 111

    2n telekomunikace a.S., www.2n.Cz 111/177 – display the current count of number of registered devices 2n indoor touch ® devices connected to the intercom, i.E. Those registered with the intercom. – number of watching devices display the current count of 2n indoor touch ® devices watching video strea...

  • Page 112

    2n telekomunikace a.S., www.2n.Cz 112/177 5.4.2 streaming the intercoms provide several audio/video streaming methods; refer to 2n helios ip the table below: transmission method description jpeg/http static jpeg image transmission. Refer to the jpeg tab below. Mjpeg /http a series of consecutive jpe...

  • Page 113

    2n telekomunikace a.S., www.2n.Cz 113/177 explanation of terms rtp (real-time transport protocol) – is a protocol defining the standard packet format for audio/video transmission via ip networks. Employs this 2n helios ip protocol for audio/video streaming. The rtp transport protocol is either udp o...

  • Page 114

    2n telekomunikace a.S., www.2n.Cz 114/177 1. A. B. C. List of parameters rtsp the intercoms integrate an rtsp server, which can be configured in this 2n helios ip tab. The rtsp server allows for audio/video streaming. You can choose the data transmission method, video compression method/parameters a...

  • Page 115

    2n telekomunikace a.S., www.2n.Cz 115/177 video resolution – set the default image resolution for rtsp streaming. Video framerate – set the default video frame rate for rtsp streaming. Video bitrate – set the default video bit rate for rtsp streaming. Video quality – set the video compression level ...

  • Page 116

    2n telekomunikace a.S., www.2n.Cz 116/177 ip address 1–4 – set up to 4 authorised ip addresses from which you can log in to the rtsp server. If none of the four fields is completed, any ip address can be used for login. Qos dscp value – set the audio/video rtp packet priority in the network. The set...

  • Page 117

    2n telekomunikace a.S., www.2n.Cz 117/177 jpeg here configure the simplest way of video streaming: jpeg/http and mjpeg/http. Send the following get address query to download images from the intercom: http://intercom_ip_address/api/camera/snapshot?Width=w&height=h or (for mjpeg, http server push): ht...

  • Page 118

    2n telekomunikace a.S., www.2n.Cz 118/177 jpeg compression level – set the jpeg compression level (1–99). The recommended value is 85. The parameter affects the image size and quality. Some ip phones (snom 820/870) do not support video calls but are able to download and display jgeg snapshots from t...

  • Page 119

    2n telekomunikace a.S., www.2n.Cz 119/177 codec – set the audio codec for rtp packet decoding: pcmu, pcma, g.722, l.16. The g.722 and l16 broadband codecs are available in selected intercom models only. Multicast sender enabled – enable rtp packet sending to the selected multicast address and port. ...

  • Page 120

    2n telekomunikace a.S., www.2n.Cz 120/177 broadcast enabled – enable the broadcast command to set up an audio stream sent from the informacast server to the intercom. Capture enabled – enable the capture command to set up an audio stream sent from the intercom to the informacast server. Listen enabl...

  • Page 121

    2n telekomunikace a.S., www.2n.Cz 121/177 – set the ftp server username. The parameter is mandatory if the ftp username server requires user authentication. – set a password for the above mentioned ftp server user. Password – select the passive transmission mode (as web browser). Passive mode remote...

  • Page 122

    2n telekomunikace a.S., www.2n.Cz 122/177 click to save the current ftp server configuration, load the camera apply & test image and save the image to the ftp server. The window above displays the ftp server communication details during saving..

  • Page 123

    2n telekomunikace a.S., www.2n.Cz 123/177 5.4.3 onvif list of parameters the intercoms are onvif compatible and fully implement the onvif 2n helios ip profile s. Discovery mode – enable the ws-discovery function, which allows the other onvif clients to search a compatible device in the lan. Set the ...

  • Page 124

    2n telekomunikace a.S., www.2n.Cz 124/177 1. A. B. C. D. For full onvif functionality it is required to set at least one user account and set proper access right, according to onvif specification and used vms. Without this, only basic functionality is available. Enabled – enables or disables the use...

  • Page 125

    2n telekomunikace a.S., www.2n.Cz 125/177 5.4.4 e-mail to inform the intercom users on all missed and/or successfully completed calls, configure to send an e-mail after every call to the called user. You can 2n helios ip compile the e-mail subject and message text of your own. If your intercom is eq...

  • Page 126

    2n telekomunikace a.S., www.2n.Cz 126/177 server address – set the smtp server address to which e-mails shall be sent. Server port – specify the smtp server port. Modify the value only if the smtp server setting is substandard. The typical smtp port value is 25. Username – enter a valid username for...

  • Page 127

    2n telekomunikace a.S., www.2n.Cz 127/177 deliver in – set the time limit for delivering an e-mail to an inaccessible smtp server. Click to send a testing e-mail to the defined address with the aim to test apply & test the functionality of the current e-mail sending setting. Enter the destination e-...

  • Page 128

    2n telekomunikace a.S., www.2n.Cz 128/177 send e-mail at – set e-mail sending upon outgoing phone calls. The e-mail is sent when the connection is terminated. The following options are available: any outgoing call – an e-mail will be sent upon every outgoing call. Missed outgoing call – an e-mail wi...

  • Page 129

    2n telekomunikace a.S., www.2n.Cz 129/177 1. A. B. C. D. Body – edit the text to be sent. Use the html formatting marks in the text. You can insert special symbols substituting the username, date and time, intercom identification or called number, which will be replaced with the actual value before ...

  • Page 130

    2n telekomunikace a.S., www.2n.Cz 130/177 1. A. B. C. D. Default to – the intercom sends messages to the e-mail address specified for the user when a valid user card is applied. When an invalid card is applied or no e- mail address is assigned to the user, the message shall be sent the e-mail addres...

  • Page 131

    2n telekomunikace a.S., www.2n.Cz 131/177 5.4.5 mobile key the intercoms equipped with the bluetooth module allow for user 2n helios ip authentication via the application available to devices with ios 8.1 and 2n mobile key ® higher (iphone 4s and higher phones) or android 4.4 kitkat and higher (blue...

  • Page 132

    2n telekomunikace a.S., www.2n.Cz 132/177 you can set and edit the auth id value for each user in the mobile key section of the intercom phone book. You can move auth id to another user or copy it to another intercom. By deleting the auth id value you can block the user's access. Encryption keys and...

  • Page 133

    2n telekomunikace a.S., www.2n.Cz 133/177 encryption key administration the intercom can keep up to 4 valid encryption keys: 1 primary and up to 3 secondary ones. A mobile device can use any of the 4 keys for communication encryption. The encryption keys are fully controlled by the system administra...

  • Page 134

    2n telekomunikace a.S., www.2n.Cz 134/177 – by generating a new primary encryption key you delete restore primary key the oldest secondary key. Thus, the users that still use this key 2n mobile key ® will not be able to authenticate themselves unless they have updated the encryption keys in their mo...

  • Page 135

    2n telekomunikace a.S., www.2n.Cz 135/177 1. 2. Tip in the case of loss of a mobile phone with access data proceed as follows: delete the mobile key auth id value for the user to block the lost phone and avoid misuse. Re-generate the primary encryption key (optionally) to avoid misuse of the encrypt...

  • Page 136

    2n telekomunikace a.S., www.2n.Cz 136/177 5.4.6 automation the intercom provides highly flexible setting options to satisfy variable 2n helios ip user needs. There are situations in which the standard configuration settings (switch or call modes, e.G.) are insufficient and so offers , a special 2n h...

  • Page 137

    2n telekomunikace a.S., www.2n.Cz 137/177 5.4.7 http api http api is an application interface designed for control of selected 2n helios ip functions via the . It enables intercoms to be integrated easily with http 2n helios ip third party products, such as home automation, security and monitoring s...

  • Page 138

    2n telekomunikace a.S., www.2n.Cz 138/177 note full http api function is available with the gold or enhanced integration licence only. Only camera api is available without this licence. Tip for the video preview feature at gigaset maxwell 10 phone it's needed to set in at the item http api camera ap...

  • Page 139

    2n telekomunikace a.S., www.2n.Cz 139/177 1. A. B. C. D. E. F. G. 5.4.8 user sounds the intercoms provide standard signalling of operational statuses by tone 2n helios ip sequences; refer to the signalling of operational statuses subsection. If you find the standard sound signalling inconvenient, mo...

  • Page 140

    2n telekomunikace a.S., www.2n.Cz 140/177 list of parameters ringing before answering call – set the sound to be played before answering an incoming call (intercom ring tone). Ringback tone – set the sound to be played to the called user. The pbx ringing tone is preferred to the intercom ringing ton...

  • Page 141

    2n telekomunikace a.S., www.2n.Cz 141/177 you can record a sound file using your pc microphone. Press to start the record and press to stop the record. Press to play the sound record. Click to upload save the sound into the intercom. Note the sound recording function is not available in the browsers...

  • Page 142

    2n telekomunikace a.S., www.2n.Cz 142/177 1. A. B. C. D. 5.4.9 web server you can configure your intercom using a standard browser which 2n helios ip accesses the integrated web server. Use the secured https protocol for communication between the browser and intercom. Having accessed the intercom, e...

  • Page 143

    2n telekomunikace a.S., www.2n.Cz 143/177 device name – set the device name to be displayed in the right upper corner of the web interface, login window and other applications if available (2n helios ip ® network scanner, etc). Web interface language – set the default language for administration web...

  • Page 144

    2n telekomunikace a.S., www.2n.Cz 144/177 xml version = "1.0" encoding = "utf-8" ?> strings language = "english" languageshort = "en" > s id = "enum/error/1" >invalid value! S > s id = "enum/bool_yesno/0" >no s > s id = "enum/bool_yesno/1" >yes s > s id = "enum/bool_user_state/0" >active s > s id = ...

  • Page 145

    2n telekomunikace a.S., www.2n.Cz 145/177 5.4.10 audio test the intercoms allow you to perform periodical tests of the integrated 2n helios ip speaker and microphone. For the test purpose, the integrated speaker generates one or more short beeps. The integrated microphone receives the generated tone...

  • Page 146

    2n telekomunikace a.S., www.2n.Cz 146/177 list of parameters audio test enabled – enable automatic execution of the audio test. Test period – set the test period: daily or weekly. Test start time – set the test starting time in the hh:mm format. We recommend you to set a time at which a low intercom...

  • Page 147

    2n telekomunikace a.S., www.2n.Cz 147/177 5.4.11 snmp the intercoms integrate a remote intercom supervision functionality via 2n helios ip the snmp. The integrated snmp agent becomes available when the enhanced licence key is added. The intercoms support the snmp version 2c. Integration list of para...

  • Page 148

    2n telekomunikace a.S., www.2n.Cz 148/177 contact – enter the device manager contact (name, e-mail, etc.). – enter the device name. Name – enter the device location (1st floor, e.G.). Location ip address– enter up to 4 valid ip addresses for snmp agent access to block access from other addresses. If...

  • Page 149

    2n telekomunikace a.S., www.2n.Cz 149/177 5.5 system here is what you can find in this section: 5.5.1 network 5.5.2 date and time 5.5.3 licence 5.5.4 certificates 5.5.5 auto provisioning 5.5.6 syslog 5.5.7 maintenance.

  • Page 150

    2n telekomunikace a.S., www.2n.Cz 150/177 5.5.1 network as the intercom is connected to the lan, make sure that its ip address 2n helios ip has been set correctly or obtained from the lan dhcp server. Configure the ip address and dhcp in the subsection. Network tip to know the current ip address of ...

  • Page 151

    2n telekomunikace a.S., www.2n.Cz 151/177 use dhcp server – enable automatic obtaining of the ip address from the lan dhcp server. If the dhcp server is unavailable or inaccessible in your lan, use the manual network settings. Static ip address – static ip address of the intercom, which is used toge...

  • Page 152

    2n telekomunikace a.S., www.2n.Cz 152/177 required port mode – set the preferred network interface port mode: autonegotiation or half duplex - 10 mbps. The lower bit rate of 10 mbps may be necessary if the used network infrastructure (cabling) is not reliable for the 100mbps traffic. – current netwo...

  • Page 153

    2n telekomunikace a.S., www.2n.Cz 153/177 tls authentication enabled – enable authentication of network devices via the 802.1x eap-tls protocol. Do not enable this function if your lan does not support 802.1x. If you do so, the intercom will become inaccessible. Trusted certificate – specify the set...

  • Page 154

    2n telekomunikace a.S., www.2n.Cz 154/177 5.5.2 date and time if you control validity of phone numbers, lock activation codes and similar by time profiles, make sure that the intercom internal date and time are set correctly. Most models are equipped with a back-up real-time clock to withstand up 2n...

  • Page 155

    2n telekomunikace a.S., www.2n.Cz 155/177 list of parameters synchronise – push the button to synchronise the intercom time value with your pc time value. Time zone – set the time zone for the installation site to define time shifts and winter/summer time transitions. Time zone rule – if the interco...

  • Page 156

    2n telekomunikace a.S., www.2n.Cz 156/177 5.5.3 licence some functions are available with a valid licence key only. Refer to the 2n helios ip subsection for the list of intercom licensing model differences and function licensing options. List of parameters licence key – enter the valid licence key. ...

  • Page 157

    2n telekomunikace a.S., www.2n.Cz 157/177 enhanced security – check whether the functions activated by the enhanced security licence are available. Enhanced audio – check whether the functions activated by the enhanced audio licence are available. Enhanced video – check whether the functions activat...

  • Page 158

    2n telekomunikace a.S., www.2n.Cz 158/177 1. A. B. C. D. 5.5.4 certificates some network services use the transaction layer security (tls) protocol 2n helios ip for communication with other lan devices to prevent third parties from monitoring and/or modifying the communication contents. Unilateral o...

  • Page 159

    2n telekomunikace a.S., www.2n.Cz 159/177 note if you use the self signed certificate for encryption of the intercom web server – browser communication, the communication is secure, but the browser will warn you that it is unable to verify the intercom certificate validity. Refer to the tables below...

  • Page 160

    2n telekomunikace a.S., www.2n.Cz 160/177 1. 2. 3. 1. 2. 3. 5.5.5 auto provisioning the intercoms help you update firmware and configuration manually, or 2n helios ip automatically from a storage on a tftp/http server selected by you according to predefined rules. You can configure the tftp and http...

  • Page 161

    2n telekomunikace a.S., www.2n.Cz 161/177 4. 5. 6. Ak – 2n ® helios ip audio kit vk – helios ip video kit 2n ® ve – helios ip verso 2n ® macaddr is the mac address of the intercom in the 00-00-00-00-00-00 format. Find the mac address on the intercom production plate or in the tab intercom status via...

  • Page 162

    2n telekomunikace a.S., www.2n.Cz 162/177 address retrieval mode – select whether the tftp/http server address shall be entered manually or a value retrieved automatically from the dhcp server using option 66 shall be used. Server address – enter the tftp ( ), http ( ) or tftp://ip_address http://ip...

  • Page 163

    2n telekomunikace a.S., www.2n.Cz 163/177 update at – set the update time in the hh:mm format for periodical updating at a low-traffic time. The parameter is not applied if the update period is set to a value shorter than 1 day. Next update at – set the next update time. Last update at – last update...

  • Page 164

    2n telekomunikace a.S., www.2n.Cz 164/177 my2n / tr069 use this tab to enable and configure remote intercom management via the tr-069 protocol. Tr-069 helps you reliably configure intercom parameters, update and back up configuration and/or upgrade device firmware. The tr-069 protocol is utilised by...

  • Page 165

    2n telekomunikace a.S., www.2n.Cz 165/177 acs server address – s et the acs address in the following format: ipaddress[: port], 192.168.1.1:7547, for example. Username – s et the user name for intercom authentication while connecting to the acs server. Password – s et the user password for intercom ...

  • Page 166

    2n telekomunikace a.S., www.2n.Cz 166/177 5.5.6 syslog the intercoms allow you to send system messages to the syslog server 2n helios ip including relevant information on the device states and processes for recording, analysis and audit. It is unncecessary to configure this service for common interc...

  • Page 167

    2n telekomunikace a.S., www.2n.Cz 167/177 5.5.7 maintenance use this menu to maintain your intercom configuration and firmware. You can back up and reset all parameters, update firmware and/or reset default settings here. Back up configuration – back up the complete current configuration of your int...

  • Page 168

    2n telekomunikace a.S., www.2n.Cz 168/177 upgrade firmware – upgrade your intercom firmware. Press the button to display a dialogue window for you to select and upload the firmware file to the intercom. The intercom will automatically get restarted and new fw will then be available. The whole upgrad...

  • Page 169

    2n telekomunikace a.S., www.2n.Cz 169/177 5.6 used ports service port protocol direction configurable 802.1x - - in/out no dhcp 68 udp in/out no dns 53 tcp/udp in/out no echo (device discovery)* 8002 udp in/out no ftp 21 tcp out no 2n helios ip eye ® 8003 udp out no http 80 tcp in/out yes https 443 ...

  • Page 170

    2n telekomunikace a.S., www.2n.Cz 170/177 service port protocol direction configurable singlewire media 20000 - udp in no sip 5060 tcp/udp in/out yes sips 5061 tcp in/out yes smtp 25 tcp out yes syslog 514 udp out no tftp 69 udp out no echo – a proprietary protocol for the intercom discovery in the ...

  • Page 171

    2n telekomunikace a.S., www.2n.Cz 171/177 6. Supplementary information here is what you can find in this section: 6.1 troubleshooting 6.2 directives, laws and regulations 6.3 general instructions and cautions.

  • Page 172

    2n telekomunikace a.S., www.2n.Cz 172/177 6.1 troubleshooting for the most frequently asked questions refer to . Faq.2n.Cz.

  • Page 173

    2n telekomunikace a.S., www.2n.Cz 173/177 6.2 directives, laws and regulations europe 2n helios ip ® conforms to the following directives and regulations: directive 1999/5/ec of the european parliament and of the council, of 9 march 1999 - on radio equipment and telecommunications terminal equipment...

  • Page 174

    2n telekomunikace a.S., www.2n.Cz 174/177 this equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur ...

  • Page 175

    2n telekomunikace a.S., www.2n.Cz 175/177 6.3 general instructions and cautions please read this user manual carefully before using the product. Follow all instructions and recommendations included herein. Any use of the product that is in contradiction with the instructions provided herein may resu...

  • Page 176

    2n telekomunikace a.S., www.2n.Cz 176/177 the consumer shall, without delay, change the access password for the product after installation. The manufacturer shall not be held liable or responsible for any damage incurred by the consumer in connection with the use of the original password. The manufa...

  • Page 177

    2n telekomunikace a.S., www.2n.Cz 177/177 2n telekomunikace a.S. Modřanská 621, 143 01 prague 4, czech republic phone: +420 261 301 500, fax: +420 261 301 599 e-mail: sales@2n.Cz web: www.2n.Cz v2.17.