F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 8.00 - Administrator's Manual - page 247
CHAPTER 10
247
10.2.3 How to Send the Virus Sample
There are three methods to send us samples:
1. The most common is to use our sample submission webform. This
webform guides you to give us all the information we need to process
a sample. You can find the webform at:
http://www.f-secure.com/samples
2. If the sample is larger than 5Mb in size, you must upload the sample
to our ftp site at:
ftp://ftp.f-secure.com/incoming/
3. If the sample is on some physical media, for example a CD, DVD or
USB drive, you can send the physical media to us at:
Security Labs
F-Secure Corporation
Tammasaarenkatu 7
PL 24
00181 Helsinki
Finland
10.2.4 In What Language
Please send detailed descriptions of the problem, symptoms or any
questions you have in English whenever possible.
10.2.5 Response Times
Our usual response time is less than a day. Complicated cases may take
a longer time to investigate. If you do not get a reply from us within a few
business days, please re-submit your sample.