LabStyle Dario User Manual - Problem Solving
Chapter 6 - TROUBLESHOOTING
problem Solving
46
pROBLEM SOLVING
Test strip inserted but “please insert a new strip” keeps appearing on the screen.
The test strip was removed before the reading was completed or strip or meter are
defective.
y
Repeat the measurement, using a new test strip.
y
Check the meter with a check strip (see
Checking the Glucose Meter With the
Check Strip on page 25)
. If the result is not okay, contact
customer support at
www.mydario.com
. If the result is okay, test with a new test strip.
Cannot pierce skin with lancet.
y
The needle depth may be incorrect. Adjust the lancet depth lever to a different
depth level.
y
The lancet needle may be bent. Replace the lancet.
y
The cartridge cover may be in the place of the lancing device cover. Please be
careful to return each cover to the correct end.
The lancet does not fit correctly into the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for use
with the Dario™ System. Replace the lancet with a different Dario™ lancet. If the
problem persists, you may need to replace the Dario™ housing. C
ontact customer
support at
www.mydario.com
.
Cannot remove the used needle from the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for use
with the Dario™ System. Pull the needle carefully and straight out from lancet.
Lancing Device does not operate correctly.
The lancing device spring or handle may be faulty. Make sure that you set the lancing
device for activation by sliding it with two fingers until it clicks (see
page 38
). Then you
can press the button to puncture your skin.
Lancet Depth Indicator lever is stuck.
The indicator lever may be faulty. Replace the Dario™ housing. Contact customer
support at www.mydario.com.