LabStyle Dario User Manual - page 51

Chapter 6 - TROUBLESHOOTING

problem Solving

47

Lancing Device release button does not work properly.

The lancing device is faulty. Replace the Dario™ housing. Contact customer support 

at 

www.mydario.com.

“Strip is used and should be replaced” message appears.

An incoming phone call during blood testing will result in this message appearing. 

It 

is recommended to set your smart mobile device to flight mode before performing a test.

Forgotten Dario™ password.

If you forget your password, tap on 

FORGOT paSSWORD in the LOG IN screen. An 

email with instructions for resetting your password will be sent to you.

My smart mobile device battery died.

If the battery of your smart mobile device is out of power, use a different device. 

Download the Dario™ application and login to your account.