Quadra-Fire MTV-E2-CSB Owner's Manual - page 14
14
7080-132B
March 14, 2014
MT. VERNON E2
S. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the
glassshouldbecleaned.Ifitisablacksootbuildupairflow
throughtheunitmayberestricted.Themostoftencauseis
overdue maintenance and cleaning. See “Maintaining and
ServicingAppliance”and/ormakeadjustmentstothetrim
control.
How can I get more heat out of the appliance?
Themostoftencauseofdiminishedheatoutputisoverdue
maintenance and cleaning. See “Maintaining and Servicing
Appliance”.
What should I do if I smell smoke or there is ash/soot
coming from the appliance?
While there will always be some smoke smell from wood
burning appliances (including pellet) you should investigate
all venting to make sure it is sealed properly. Most vent ing
requires silicone to seal the seams.
In addition most homes are built very tight today and with
exhaust systems can create negative pressure in the
home.See“NegativePressure”under“GettingStarted”in
the owner’s manual if you have checked the venting but
still have smoke coming from the appliance. For ash or
soot check the above and the exhaust blower housing and
seals.
Whywouldmyappliancerunfinelastwinterbutnot
start this fall?
It is possible that the stove was not properly prepared for
the Non-burn season (see troubleshooting section).
Is there a place to lubricate the blowers to quiet them
down?
No.Themostoftencauseofnoisyblowersisfromthe
impellers becoming dirty over time. See maintenance and
service section for maintaining and servicing.
What is the metal object with the bend in it that came
inside the plastic bag?
Itisaclean-outtoolusedtohelpcleanthefirepotand
remove any jams in the rare event they occur in the feed
tube.
Why is there a black residue building up on the outside
of my home?
Wind can cause this to happen. If the appliance is oper-
ating correctly very little soot should ever exit the termina-
tion cap. Check to be sure the venting is installed per the
owner’s manual and local codes.
Do I need an outside air kit?
Outsideairisrequiredformobilehomeinstallsandinsome
jurisdictions.Referto“Listing&CodeApprovals”,“Mobile
HomeInstallation”and“ApplianceSet-up”.Alsoreferto
local building codes.
I am seeing sparks coming out of my pipe (termination
cap) outside is this safe?
Thisisnormal.Aslongasclearancestocombustibleswere
followed this is safe.
I have no power to anything. Does this unit have a cir-
cuit breaker or fuse or a reset button?
Thisunithasonefuseonthecontrolboardandaresettable
snap disc mounted to the feed tube. If the appliance over-
heats then the snap disc can be reset; if the fuse is blown
the control board must be replaced.
Can I burn corn in my unit?
No. Corn is not an approved fuel for this model.
Where is the serial # located on my unit?
Freestanding - the serial number is located on the back of
the stove.
Nopelletsaredroppinginmyfirepot.
See troubleshooting guide.
Contact your dealer for additional information regarding operation and troubleshooting.
Visitwww.quadrafire.comtolocateadealer.