Quadra-Fire MTV-E2-CSB Owner's Manual - page 23
March 14, 2014
7080-132B
23
MT. VERNON E2
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-
lem,thistroubleshootingguidewillassistaqualifiedservicepersoninthediagnosisofaproblemandthecorrectiveactiontobetaken.
Thistroubleshootingguidecanonlybeusedbyaqualifiedservicetechnician.
Symptom
Possible Cause
Corrective Action
Plug in appliance - No
response.
No Power to outlet.
Check circuit breaker at service
panel.
5 amp fuse blown
Replace control board - don’t replace
fuse
Snap disc tripped or defective.
Reset or replace snap disc.
Unit will not light
No Fuel
Check hopper; load with wood
pellets
Vacuum switch not closing; no vacuum
Check vacuum switch wires are
installed
Check vacuum hose is connected to
switch and feed tube port and is in
good condition
Make sure venting system is clean
Make sure front door is closed
Check vacuum tube for blockage or
restrictions/kink
Hopper lid open
Close hopper lid
Defective hopper switch.
Check hopper switch operation
Check hopper switch wires for
integrity
Safety snap disc is tripped
Check to make sure convection
blower wires are connected and
reset snap disc (located on RH side
of appliance)
Clean&inspectconvectionblower
and convection air path.
Feed System is jammed
Inspect and un-jam the feed assem-
bly
Feed motor not plugged in
Reconnect feed motor
Igniter not plugged in
Connect the igniter wires
Defective igniter
Replace igniter
Firepot plugged-up / dirty
Cleanfirepotandmoveablefloor
Remove ash from the ashpan
Remote receiverissetto“OFF”
Set the three-way-switch to
“REMOTE”
Dialcontrolissetto“OFF”
Turndialcontrol(ontheappliance)
toasettingotherthanOFF
Fire starts but goes out
Dirtyfirepot,exhaustpath,and/or
venting plugged
Cleanfirepotandmoveablefloor
Inspect and clean exhaust path and
venting
Cleanfirebox,exhaustpath,and
venting(includingbehindbaffle)
Exhaust sensor cannot read tem-
perature or is loose
Secure the exhaust probe to exhaust
blowerhousing–keepingitswire
away from hot surfaces
Exhaust plenum is dirty
Clean exhaust path to plenum
Exhaust probe is defective (error
code may result)
Check for probe wire integrity and/
or replace defective exhaust probe
securing the exhaust probe to
exhaustblowerhousing–keepingits
wire away from hot surfaces
4
Troubleshooting Guide