TATA Motors 2013 SAFARI STORME Owner's Manual & Service Book - page 12
VALUE ADDED SERVICES
2
24 x 7 ON ROAD ASSISTANCE
Dear Customer,
It is our responsibility and our endeavour to ensure that you
have our complete service backup if ever, wherever and
whenever you need the same. When you have a road
network that spans wide area, the probability of a breakdown
happening within hailing distance of a TATA MOTORS
Authorized Workshop is very low. It is Precisely for this
reason, we have tied up with MyTVS, who will provide break-
down assistance including towing to the nearest TATA
MOTORS Authorized Workshop through their Authorized
Service Providers (ASP)
The 24X7 On Road Assistance Program shall be automati-
cally available to your vehicle for the duration of Warranty
period. The program shall also be available, if you avail the
same post warranty.
Response Time ** for the On Road Assistance Program
Within City Limits
60 minutes
On State or National Highways
90 minutes
Ghat Roads and other places
120 minutes +/-
**(The response time will depend on the location, terrain,
traffic density and the time of the day.)
Standard procedure when calling for On Road
Assistance in case of a breakdown:
• Dial the toll free help line number – 1 800 209 7979
• Identify your vehicle with the Vehicle chassis number
that is available in the Owners Service manual.
• Explain your exact location with landmarks and tell us
about the problem you face with the vehicle.
• Park your vehicle on the edge of the road, open the
bonnet and put on the hazard warning signal.
• Place the advance warning triangle supplied with the
vehicle approx. 3 m from the vehicle in the direction of on
coming traffic.