WaterRower M1 SERIES Owner's Manual - page 24
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LIMITED WARRANTY
What this Limited Warranty Covers: In-Home and Commercial Use - WaterRower (US)
Inc. (“WaterRower”) will replace or repair at its factory or nominated service facility
any WaterRower Rowing Machine (“the Product”) found to be defective in material or
workmanship for a period of ONE (1) YEAR from the date of initial shipment of the Product by
WaterRower. This Limited Warranty is upgradeable to THREE (3) YEARS on all components
and FIVE (5) YEARS on the structural frame by registering the Product within the first year of
purchase.
WaterRower warrants against any replacement WaterRower spare part received from
WaterRower or any of its authorized dealers for a period of NINETY (90) DAYS after the date of
shipment.
This Limited Warranty applies to the initial purchasers of the Product or spare part and is not
transferable to any other party.
How Can a Customer Obtain Warranty Service: A customer making a warranty claim is
responsible to return the defective Product or component to WaterRower’s factory or its
nominated service center, prepaying all postage or other shipping charges. The Product or
component must be returned to your nearest WaterRower office or nominated service center
(https://www.waterrower.com/us/contact-us). The customer must first notify WaterRower
of his/her intent to return the Product or component and receive a confirmation from
WaterRower before the Product is returned.
Claimant’s Responsibilities: A claimant must ensure that the defective Product or component
are properly packed to protect it from damage during shipping. WaterRower will not be
responsible for any damage that occurs to the Product or component during shipment.
What WaterRower Will Do: WaterRower, will review, repair or replace the Product or
component at WaterRower’s discretion. WaterRower will then return the repaired or replaced
Product or component to the claimant at WaterRower’s expense. WaterRower will ground/
economy ship all replacement warranty Products or components to claimant. Charges will
apply for any alternative shipping methods requested by claimant. Product shipped outside
of its initial purchase country may be subject to additional shipping costs. Where the product
warranty has been deemed void, the costs of repair and any associated shipping costs shall
be borne by the claimant. WaterRower will contact the claimant prior to return of the repaired
Product or component.
This Limited Warranty Will be Void When: This Limited Warranty will be void if the claim has
resulted from: (a) improper assembly of the Product, (b) usage of the Product beyond its
design, (c) overfilling of the Product’s water tank, as explained in the WaterRower Assembly
Manual, (d) use of a purification product in the water tank other than that which has been
approved by WaterRower, (e) use of improper cleaning materials, as described in the
preventative maintenance steps in the WaterRower Owner’s Manual, (f) use and/or storage
of Product in inclement weather, including but not limited, to extreme temperatures and
moisture; (g) accident, abuse, misuse, misapplication or as a result of any modification other
than that authorized by WaterRower, and (h) improper preventative maintenance steps as
described in the WaterRower Owner’s Manual.
Restriction on the Duration of Implied Warranties: The term of any implied warranty, including
but not limited to any implied warranty of merchantability or fitness for a particular purpose
that may arise under your country province or state law is limited to the term of the express
Limited Warranty in the first paragraph, above. Some states (countries and provinces) do not
allow limitations on how long an implied warranty lasts, so the above limitation may not apply
to you.