Bakers & Chefs 9905TB Assembly & Operating Instructions - page 15
Frequently Asked Questions
PAGE 15
Our Service Center is available during business hours to assist you with your new Bakers & Chefs gas grill.
We're here to take your questions, listen to your input, and we're certainly open to new recipe ideas! For
your convenience we've listed some of the more commonly asked questions here, but if you have more
questions or comments please call us Monday through Friday, 8:00 am to 4:30 pm CST, at 1-800-770-9769.
Q.
I am not familiar with Grand Hall. How long have you been in the gas grill business?
A.
Grand Hall has been in business for 22 years manufacturing gas regulators, valves, burners, grills and
assorted parts and accessories for the grill-related industry. Since 1996 we have been manufacturing
the top-of-the-line Bakers & Chefs - a private label grill line commissioned by Sam's Club.
Q.
I want to convert my Bakers & Chefs LPG (liquid propane gas) grill to natural gas. Is this safe?
A.
Your Bakers & Chefs gas grill is manufactured to exact specifications and is approved by the American
Gas Association (AGA) for use with an LPG cylinder only. We the manufacturer support the U.S.
Government in it's efforts to prevent after-market conversions of gas appliances. For your own safety,
conversion kits are not available and attempts to convert your grill will void your product warranty.
Q.
When I mail my Warranty Registration card to the Service Center, will I start getting a lot of junk mail?
A.
Grand Hall does not sell or offer it's customer list to other companies. You'll notice the card is quick and
simple to complete. We only ask for pertinent information that enables us to match your name with the
correct model number, date of purchase and serial number - all of which must be on-file if you ever need
replacement parts, accessories or want to place a warranty claim. Your information is held private, and
will be on-file here at the Service Center. You can mail the card, or fax it directly to (214)-553-0090.
Q.
My Warranty Registration card asks for the serial number off my grill. Where can I find this information?
A.
Each Bakers & Chefs gas grill has an individual serial number which may include five numbers
and one letter. However, your serial number may be different. You will find this serial number (and the
model number) on the silver AGA label, placed on the side of your grill control panel. It is very important
to include your serial number on the warranty registration card exactly as it appears on your grill.
Q.
How long are parts available for my current grill model?
A.
Grand Hall maintains an ample inventory of parts for current gas grills. In the rare event a grill part has
been discontinued or modified, Grand Hall reserves the right to substitute a similar part at our option.
Q.
The regulator and hose that came with my Bakers & Chefs grill does not fit my older LPG tank. Why?
A.
The U.S. Government regulates gas appliances and LPG cylinder fittings. Increased regulations have
altered the tank fittings over the last few years and they continue to change as the industry develops
improved technology. We apologize for any inconvenience, but if your tank does not fit the current
regulator it means your tank is outdated and must be replaced.