NEC Univerge SV9100 Installation Manual - page 44
44 |
P a g e
MyCalls Desktop and Desktop Lite
MyCalls Desktop is a CTI based application that allows users to carry out call control actions and
Screen pop using MyCalls. There are two different variants of MyCalls Desktop available, MyCalls
Desktop Lite and MyCalls Desktop. The features available in the two products are listed in the table
below:
Feature
MyCalls Desktop Lite
MyCalls Desktop
Standard Call Control - Answer, Hangup, Transfer,
Hold and Dial
Highlight and Dial
Personal Call list
Address Book
10 DSS or Speed Dial buttons
Outlook Screen pop
Advanced Call Control
– Park, Conference, DND,
Call Forward, Camp on, Broker
Un-returned Calls
1000 Action Buttons per User
Screen pop to various CRM’s
Standard Presence / Instant Messaging
MyCalls Desktop uses the 3
rd
Party TAPI driver to carry out call control functions. The 3
rd
Party TAPI
driver is a licensed feature on the SV9100 and will only run when the license is installed. The part
number for the 3
rd
Party TAPI is BE114079, more detail about this is available in the SV9100 licensing
manual. The process for installing the TAPI driver is explained in the CTI Installation manual. It
’s
recommended that the TSP is installed on the MyCalls server PC. It is possible to install the TSP on
to different PC to the MyCalls server, instructions are provided later on in the manual.
MyCalls Desktop can also screen pop a number of CRM’s, these are listed below.
Database Type
Versions
Outlook
XP, 2003, 2007, 2010 & 2013
Act !
2005
– 2014
Goldmine
6.7
– 9
Maximiser
9.5
– 10.5
Microsoft CRM
4.0, 2011 & 2013
Sales Force
Sage Line 50
Any version of Sage Line 50 that
supports ODBC
There is a separate manual that explains how to configure MyCalls to work with each of the different
CRM’s, this is put into the Start > Programs > NEC Infrontia > MyCalls menu when MyCalls is
installed.
Note: Due to the way that MyCalls Desktop interacts with the SV9100, Line Keys must not be
programmed on any extension.