NorthStar 951X Installation Manual - Servicing The Unit
SECTION ONE - Introduction
Page 2
951/952 INSTALLATION MANUAL Revision B
mail, or phone as described in the table below. Whether you send an
email or fax, or write or phone, please have the unit’s serial number avail-
able, and be as complete and accurate as possible when describing the
problem so that a service technician can research the problem and pro-
vide the quickest possible response.
Northstar’s Service Department is available between 9:00 AM and 5:00
PM Eastern Time, Monday through Friday, excluding major holidays.
Table 1: Contacting Northstar
Hearing from you
Your feedback is important and helps Northstar ensure that this manual
is a valuable resource for all marine technicians. Send your questions,
comments, or suggestions about this manual to:
service@northstarcmc.com
Servicing the unit
Repair of the unit is performed only at the Northstar factory. Service
includes a complete hardware and software check-out.
For a system under warranty, shipping charges to the factory are the only
cost for factory repair. Repaired units will be returned via prepaid econ-
omy ground freight (units returned overseas are chargeable).
Units and accessories returned for warranty repair that are determined to
be without fault are subject to a handling charge.
Email:
Service: service@northstarcmc.com
Sales: sales@northstarcmc.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
Sales: 978/897-0770
Service: 978/897-6600
U.S. mail:
30 Sudbury Road
Acton, MA 01720
Website:
www.northstarcmc.com (you can send email to
Northstar directly from this site)
You can email the North-
star Service Department
directly from Northstar’s
website. The address is
www.northstarcmc.com.
Here, you also can
access additional techni-
cal information under
either the Manuals or
Support links.
NOTE:
Field repairs are not authorized and will void the warranty!