NorthStar 951X Installation Manual - page 13
SECTION ONE - Introduction
951/952 INSTALLATION MANUAL Revision B
Page 3
Returning a unit for service
The unit is covered by a two-year hardware-only warranty, which, in
summary, states that if the unit is returned to the factory by the owner or
dealer during the warranty period, Northstar will repair or replace, free of
charge, any part found to be defective due to faulty materials or work-
manship if the system has been properly installed and hasn’t been
abused. See the Limited Warranty Policy at the front of this manual for
further details. The only cost to the owner will be the one-way shipping
charges and any associated charges that may be imposed by the dealer. If
you have overnight or second-day shipping requirements, before ship-
ping the unit, please call the factory for turnaround time, freight charges,
and payment arrangements.
The unit should be shipped only in a properly designed carton with pack-
ing material. Shipments to the Northstar factory should be made to the
following address:
Northstar Technologies
Service Department
30 Sudbury Road
Acton, MA 01720 USA
CAUTION!
You may want to back-up any user-defined waypoints and
routes before returning the unit for repair; see the Northstar
951/952 Operator’s Manual for information on customizing the
unit.
Before returning the
unit to the Northstar
factory, to prevent
delays it is critical
that you first obtain
a Return Materials
Authorization (RMA)
number from the
Northstar Service
Department. If you
purchased your unit
through a dealer, call
the dealer with your
serial number so
they can give you an
RMA number.
Shipments without a
proper RMA number
will not be accepted!