Xblue Networks PCS Digital Suite 64 Manual - page 298
10-2
| Suite 64 Installation, Programming & Maintenance Manual |
Phone
Tr
u
n
k
App
licati
on
Pr
ogramming
(06)
10
status’
Busy,
DND
active,
Agent
Log
Off
active,
or
when
calls
to
the
member
go
unanswered.)
When
configured
as
“
All Ring
”
the
UCD
Group
functions
such
that
calls
to
the
group
or
calls
transferred
to
the
group
are
routed
to
all
group
members
simultaneously.
That
is,
for
each
call
into
the
UCD
Group,
all
available
members
ring.
(Unavailable
is
determined
by
the
following
status’
Busy,
DND
active,
Agent
Log
Off
active,
or
when
calls
to
the
member
go
unanswered.)
UCD
Group
call
handling
is
greatly
enhanced
by
waiting
call
provisioning.
While
a
caller
waits
for
a
UCD
Group
Member
to
answer
(in
queue),
several
queued
call
operations
are
possible.
These
are:
No
Answer
–
Member
advancement
Overflow
1
Destination
programming
Overflow
2
Destination
programming
Overflow
Count
programming
Reroute
Destination
programming
No Answer
Member
Advancement:
each
UCD
Group
has
a
No
Answer
Timer.
This
timer
can
be
set
to
advance
a
call
from
one
UCD
Group
Member
to
the
next
when
the
ringing
member
does
not
answer
the
call
within
the
time
allotted.
Overflow 1 Destination
:
each
UCD
Group
has
an
Overflow
1
Timer
and
Destination.
This
timer
can
be
set
to
determine
how
long
the
queued
call
will
remain
in
queue
before
being
routed
to
the
Overflow
1
Destination.
The
Destination
can
be
an
extension
responsible
for
handling
calls
that
remain
in
queue
too
long
or
a
voice
announcement
device.
Recorded
Announcement
devices
can
be
used
to
play
recorded
messages
to
callers
waiting
in
queue.
(Typically,
“all
agents
are
still
busy
‐
please
continue
to
hold.”)
Overflow
1
Destination
can
be
played
one
time
only.
(For
high
traffic
scenarios
a
recorded
Voice
Announcement
UCD
Group
can
be
used
to
play
the
same
message
to
multiple
callers.)
Overflow 2 Destination
:
each
UCD
Group
has
an
Overflow
2
Timer
and
Destination.
This
timer
can
be
set
to
determine
how
long
the
queued
call
will
remain
in
queue
following
the
Overflow
1
Timer
before
being
routed
to
the
Overflow
2
Destination.
(Overflow
1
Timer
plus
Overflow
1
Destination
recorded
message
time
plus
Overflow
2
Timer.)
The
Destination
can
be
an
extension
responsible
for
handling
calls
that
remain
in
queue
too
long
or
a
voice
announcement
device.
Recorded
Announcement
devices
can
be
used
to
play
recorded
messages
to
callers
waiting
in
queue.
(Typically,
“please
continue
to
hold
to
reserve
your
place
in
queue.”)
(For
high
traffic
scenarios
a
recorded
Voice
Announcement
UCD
Group
can
be
used
to
play
the
same
message
to
multiple
callers.)
Summary of PCS Digital Suite 64
Page 1
Suite 64 integrated communications exchange pcs digital advanced features competitive pricing proven performance pcs digital: you can hear us now!.
Page 3: Record of Revisions
Record of revisions revision date of issue supercedes major changes - brief description revision 1 june 1, 2005 issue a initial pcs digital release.
Page 467
1. 2. Input password: 3. Then press: you're in! 4. Input database administration feature access code: show any deluxe model telephone: f* # _ bksp save chg ######## enter the code sequence and then press save to advance directly to that data item and menu position. Or, just press save to start the m...
Page 468
01 - then press save 01 - ext - 01 {ext eg. "401"}, then press save 01 - ext - 02 {ext eg. "401"}, then press save 01 - ext - 03 {ext eg. "401"}, then press save 01 - ext - 04 {ext eg. "401"}, then press save 01 - ext - 05 {ext eg. "401"}, then press save 01 - ext - 06 {ext eg. "401"}, then press sa...
Page 469
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 09 {ext eg. "401"}, then press save 01 - ext - ...
Page 470
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 21 {ext eg. "401"}, then press save 01 - ext - ...
Page 471
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 25 {ext eg. "401"}, then press save 01 - ext - ...
Page 472
Emerald ice quick installation guide 02 then press save 02 - trk - 01 {trk eg. 700}, then press save 02 - trk - 02 {trk eg. 700}, then press save 02 - trk - 03 {trk eg. 700}, then press save 02 - trk - 04 {trk eg. 700}, then press save 02 - trk - 05 {trk eg. 700}, then press save 02 - trk - 06 {trk ...
Page 473
Emerald ice quick installation guide menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 02 - trk - 09 {trk ...
Page 474
03 then press save 03 - 01 then press save 03 - 02 then press save 03 - 03 then press save 03 - 04 then press save 03 - 05 then press save 03 - 05 - 01 then press save 03 - 05 - 02 then press save 03 - 05 - 03 then press save trunk conf.:3lns back next chg co flash :0.8 back next chg pbx flash :0.6 ...
Page 475
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 06 then press save 03 - 07...
Page 476
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 11 then press save 03 - 12...
Page 477
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 17 then press save 03 - 18...
Page 478
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 26 then press save 03 - 27...
Page 479
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 30 - then press save 03 - ...
Page 480
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 33 - then press save 03 - ...
Page 481
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 38 then press save 03 - 39...
Page 482
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 45 then press save 03 - 46...
Page 483
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 47 then press save 1 secon...
Page 484
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - then press save 03 - ...
Page 485
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - 08 - then press save ...
Page 486
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 49 - then press save 03 - ...
Page 487
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 50 then press save 03 - 51...
Page 488
04 - then press save 04 - 01 then press save 04 - 02 then press save 04 - 02 - t - 01 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 02 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 04 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 0...
Page 489
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 03 then press save 04 - 03...
Page 490
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 05 - then press save 04 - ...
Page 491
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 07 - 02 - then press save ...
Page 492
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 09 - then press save 04 - ...
Page 493
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 10 - then press save 04 - ...
Page 494
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 12 - then press save 04 - ...
Page 495
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 13 - then press save 04 - ...
Page 496
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 15 - then press save 04 - ...
Page 497
05 - then press save x _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree 5. Restriction back next show two thorough means of restriction are possible in the suite 64: ; toll restriction ; account codes ; toll restriction: toll restriction (call discriminatio...
Page 498
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of the restr...
Page 499
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - then press save x 05 - 01 - t - {t...
Page 500
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it class 7:y back next chg.
Page 501
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - t - int - 04 then press save x 05 ...
Page 502
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of account c...
Page 503
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 02 - 01 then press save x 05 - 02 - 02 ...
Page 504
06 - then press save 06 - 01 - then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). 6. Ext applicat. Back next show ucd programming back next show ucd - uniform call distribution (a.K.A. Acd - automatic call distribution) the suite 64 has a robu...
Page 505
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 01 {gp = ucd group number}, then press sa...
Page 506
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 06 {gp = ucd group number}, then press sa...
Page 507
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 08 {gp = ucd group number}, then press sa...
Page 508
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h when the ivm board is used these are the destination mb'...
Page 509
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - then press save 06 - 02 - t - 01 {t = tenant# ...
Page 510
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 06...
Page 511
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 04 - then press save 06 - 04 - 01 then press save 0...
Page 512
07 - then press save 07 - 01 - then press save 07 - 01 - rt - 01 {rt = route# 01~08}, then press save 07 - 01 - rt - 02 {rt = route# 01~08}, then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Hunt method:seql back next chg 7. Trk applicat back...
Page 513
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 03 - {rt = route# 01~08}, the...
Page 514
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 04 {rt = route# 01~08}, then ...
Page 515
08 - then press save 08 - 01 then press save 8. Sys applicat. Back next show menu tree ring scheme :3 back next chg _ bksp save chg code sequences (listed at the left side of every page/data item). System application - ring scheme: ten ring schemes are available. Each has a unique applied ringing pa...
Page 516
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 02 then press save letter type :0 back ...
Page 517
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 03 then press save 08 - 04 then press s...
Page 518
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 08 - then press save 08 - 08 - dir {dir...
Page 519
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it z z z 08 - 09 - 01 - 10 then press save lead...
Page 520
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 521
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 522
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 02 then press save 08 - 09 - 02 - ...
Page 523
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 04 - then press save 08 - 09 - 04 ...
Page 524
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 05 - then press save 08 - 09 - 05 ...
Page 525
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 06 - then press save 08 - 09 - 06 ...
Page 526
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 09 - then press save 08 - 09 - 09 ...
Page 527
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 12 - then press save 08 - 09 - 12 ...
Page 528
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 15 - 02 then press save 08 - 10 - ...
Page 529
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 11 - then press save 08 - 11 - 01 then ...
Page 530
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 13 - then press save 08 - 13 - 01 then ...
Page 531
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 14 - then press save 08 - 14 - 01 then ...
Page 532
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 15 - then press save 08 - 15 - t - {t =...
Page 533
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.