Xblue Networks PCS Digital Suite 64 Manual - General
| Suite 64 Programming & Maintenance Manual |
14-1
Su
it
e
64
T
rou
bles
ho
ot
in
g
&
Maint
enance
14
14
Suite 64 Troubleshooting & Maintenance
When
installed
properly
the
Suite
64
is
relatively
maintenance
‐
free.
From
time
to
time
the
digital
telephone
instruments
may
become
dirty
or
dusty
and
require
cleaning.
It
is
recommended
that
the
use
of
a
clean,
dry
cotton
(or
other
soft,
absorbent)
cloth
be
used
to
wipe
the
the
telephone
clean.
The
use
of
chemicals
to
clean
the
telephone
plastics
is
NOT
recommended
since
some
chemicals
can
cause
permanent
damage
to
the
telephone
finish.
If
deep
soiling
conditions
exist
requiring
the
telephone
to
be
cleaned,
specialized
telephony
cleaning
solutions
should
be
used.
If
using
a
cleaner
for
the
first
time,
it
is
suggested
that
it
be
applied
to
the
telephone
instrument
underside
in
a
small
sample
area
to
assure
that
appropriate
results
are
obtained
before
proceeding.
The
troubleshooting
procedures
described
herein
are
a
logical
approach
to
fault
identification,
analysis,
and
correction.
The
Suite
64
may
generate
symptoms
of
problems
that
actually
occur
outside
of
the
office
environment.
Problems
such
as
a
system
restart
from
a
temporary
AC
power
interruption,
fading
from
the
long
distance
carrier,
or
dropped
calls
caused
by
internal
users
randomly
pressing
holding
CO
Line
buttons
all
are
common
situations
that
are
not
the
result
of
a
system
component
or
software
failure.
14.1
General
14.2
Troubleshooting
Summary of PCS Digital Suite 64
Page 1
Suite 64 integrated communications exchange pcs digital advanced features competitive pricing proven performance pcs digital: you can hear us now!.
Page 3: Record of Revisions
Record of revisions revision date of issue supercedes major changes - brief description revision 1 june 1, 2005 issue a initial pcs digital release.
Page 467
1. 2. Input password: 3. Then press: you're in! 4. Input database administration feature access code: show any deluxe model telephone: f* # _ bksp save chg ######## enter the code sequence and then press save to advance directly to that data item and menu position. Or, just press save to start the m...
Page 468
01 - then press save 01 - ext - 01 {ext eg. "401"}, then press save 01 - ext - 02 {ext eg. "401"}, then press save 01 - ext - 03 {ext eg. "401"}, then press save 01 - ext - 04 {ext eg. "401"}, then press save 01 - ext - 05 {ext eg. "401"}, then press save 01 - ext - 06 {ext eg. "401"}, then press sa...
Page 469
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 09 {ext eg. "401"}, then press save 01 - ext - ...
Page 470
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 21 {ext eg. "401"}, then press save 01 - ext - ...
Page 471
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 25 {ext eg. "401"}, then press save 01 - ext - ...
Page 472
Emerald ice quick installation guide 02 then press save 02 - trk - 01 {trk eg. 700}, then press save 02 - trk - 02 {trk eg. 700}, then press save 02 - trk - 03 {trk eg. 700}, then press save 02 - trk - 04 {trk eg. 700}, then press save 02 - trk - 05 {trk eg. 700}, then press save 02 - trk - 06 {trk ...
Page 473
Emerald ice quick installation guide menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 02 - trk - 09 {trk ...
Page 474
03 then press save 03 - 01 then press save 03 - 02 then press save 03 - 03 then press save 03 - 04 then press save 03 - 05 then press save 03 - 05 - 01 then press save 03 - 05 - 02 then press save 03 - 05 - 03 then press save trunk conf.:3lns back next chg co flash :0.8 back next chg pbx flash :0.6 ...
Page 475
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 06 then press save 03 - 07...
Page 476
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 11 then press save 03 - 12...
Page 477
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 17 then press save 03 - 18...
Page 478
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 26 then press save 03 - 27...
Page 479
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 30 - then press save 03 - ...
Page 480
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 33 - then press save 03 - ...
Page 481
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 38 then press save 03 - 39...
Page 482
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 45 then press save 03 - 46...
Page 483
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 47 then press save 1 secon...
Page 484
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - then press save 03 - ...
Page 485
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - 08 - then press save ...
Page 486
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 49 - then press save 03 - ...
Page 487
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 50 then press save 03 - 51...
Page 488
04 - then press save 04 - 01 then press save 04 - 02 then press save 04 - 02 - t - 01 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 02 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 04 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 0...
Page 489
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 03 then press save 04 - 03...
Page 490
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 05 - then press save 04 - ...
Page 491
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 07 - 02 - then press save ...
Page 492
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 09 - then press save 04 - ...
Page 493
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 10 - then press save 04 - ...
Page 494
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 12 - then press save 04 - ...
Page 495
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 13 - then press save 04 - ...
Page 496
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 15 - then press save 04 - ...
Page 497
05 - then press save x _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree 5. Restriction back next show two thorough means of restriction are possible in the suite 64: ; toll restriction ; account codes ; toll restriction: toll restriction (call discriminatio...
Page 498
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of the restr...
Page 499
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - then press save x 05 - 01 - t - {t...
Page 500
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it class 7:y back next chg.
Page 501
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - t - int - 04 then press save x 05 ...
Page 502
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of account c...
Page 503
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 02 - 01 then press save x 05 - 02 - 02 ...
Page 504
06 - then press save 06 - 01 - then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). 6. Ext applicat. Back next show ucd programming back next show ucd - uniform call distribution (a.K.A. Acd - automatic call distribution) the suite 64 has a robu...
Page 505
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 01 {gp = ucd group number}, then press sa...
Page 506
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 06 {gp = ucd group number}, then press sa...
Page 507
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 08 {gp = ucd group number}, then press sa...
Page 508
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h when the ivm board is used these are the destination mb'...
Page 509
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - then press save 06 - 02 - t - 01 {t = tenant# ...
Page 510
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 06...
Page 511
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 04 - then press save 06 - 04 - 01 then press save 0...
Page 512
07 - then press save 07 - 01 - then press save 07 - 01 - rt - 01 {rt = route# 01~08}, then press save 07 - 01 - rt - 02 {rt = route# 01~08}, then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Hunt method:seql back next chg 7. Trk applicat back...
Page 513
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 03 - {rt = route# 01~08}, the...
Page 514
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 04 {rt = route# 01~08}, then ...
Page 515
08 - then press save 08 - 01 then press save 8. Sys applicat. Back next show menu tree ring scheme :3 back next chg _ bksp save chg code sequences (listed at the left side of every page/data item). System application - ring scheme: ten ring schemes are available. Each has a unique applied ringing pa...
Page 516
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 02 then press save letter type :0 back ...
Page 517
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 03 then press save 08 - 04 then press s...
Page 518
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 08 - then press save 08 - 08 - dir {dir...
Page 519
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it z z z 08 - 09 - 01 - 10 then press save lead...
Page 520
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 521
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 522
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 02 then press save 08 - 09 - 02 - ...
Page 523
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 04 - then press save 08 - 09 - 04 ...
Page 524
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 05 - then press save 08 - 09 - 05 ...
Page 525
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 06 - then press save 08 - 09 - 06 ...
Page 526
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 09 - then press save 08 - 09 - 09 ...
Page 527
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 12 - then press save 08 - 09 - 12 ...
Page 528
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 15 - 02 then press save 08 - 10 - ...
Page 529
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 11 - then press save 08 - 11 - 01 then ...
Page 530
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 13 - then press save 08 - 13 - 01 then ...
Page 531
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 14 - then press save 08 - 14 - 01 then ...
Page 532
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 15 - then press save 08 - 15 - t - {t =...
Page 533
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.