Xblue Networks PCS Digital Suite 64 Manual - page 437
| Suite 64 Installation, Programming & Maintenance Manual |
13-83
User
Pr
ogramming
13
The
final
step
in
handling
of
callers
in
UCD
Queue
is
the
Reroute
Destination.
This
is
provided
as
an
exit
from
the
UCD
Queue.
Reroute
is
the
least
preferred
final
point
of
action
for
a
caller
in
queue.
(Most
callers
would
prefer
to
speak
with
one
of
the
UCD
Group
Agents.)
Reroute
is
usually
an
UCD
‐
external
extension
designated
to
handle
callers
who
have
waited
for
a
longer
than
anticipated
period
of
time
in
UCD
Group
Queue.
When
a
caller
is
routed
to
the
Reroute
Destination
they
are
removed
from
UCD
Group
Queue.
Although
a
RAD
can
be
used
to
handle
these
calls,
the
RAD
is
the
final
process.
That
is,
when
the
RAD
announcement
is
finished,
the
caller
is
disconnected.
(This
is
why
Reroute
is
usually
a
designated
extension
that
can
further
process
the
call.)
Default Settings:
Uniform
Call
Distribution
–
Overflow
1
Timer
=
0
(Range
is
0
‐
255
sec.)
Uniform
Call
Distribution
–
Overflow
1
Destination
=
NULL
Uniform
Call
Distribution
–
Overflow
2
Timer
=
0
(Range
is
0
‐
255
sec.)
Uniform
Call
Distribution
–
Overflow
1
Destination
=
NULL
Uniform
Call
Distribution
–
Reroute
=
NULL
Uniform
Call
Distribution
–
Overflow
Count
=
1
(
Range
is
1
‐
128.)
Extension
–
Port
Type
=
EXT
(Range
is
Ext/V.A.)
Uniform
Call
Distribution
–
Attribute
=
UCD
(Range
is
UCD/V.A.)
Operation
N/A
Operational Notes
•
In
a
RAD
application,
Overflow
Destination
1
is
usually
recorded
as;
“All
agents
are
busy
assisting
other
callers.
Please
continue
to
hold.”
•
In
a
RAD
application,
Overflow
Destination
2
is
usually
recorded
as;
“All
agents
are
still
busy,
please
continue
to
hold.
Calls
will
be
handled
in
the
order
that
they
were
received.”
•
In
a
RAD
application
that
uses
the
Suite
64
VP
(PN7243)
the
caller
may
be
routed
to
a
menu
box
for
further
routing.
(Please
refer
to
the
instructions
in
the
Suite
64
VP
manual.)
•
In
a
RAD
application
the
uses
the
Suite
64
VP
Overflow
and
Reroute
destina
‐
tions
are
the
following
voice
boxes
•
Overflow
and
Reroute
Destination
Announcement
Boxes
in
Suite
64
PC
‐
8
(more
may
be
created
if
required)
Summary of PCS Digital Suite 64
Page 1
Suite 64 integrated communications exchange pcs digital advanced features competitive pricing proven performance pcs digital: you can hear us now!.
Page 3: Record of Revisions
Record of revisions revision date of issue supercedes major changes - brief description revision 1 june 1, 2005 issue a initial pcs digital release.
Page 467
1. 2. Input password: 3. Then press: you're in! 4. Input database administration feature access code: show any deluxe model telephone: f* # _ bksp save chg ######## enter the code sequence and then press save to advance directly to that data item and menu position. Or, just press save to start the m...
Page 468
01 - then press save 01 - ext - 01 {ext eg. "401"}, then press save 01 - ext - 02 {ext eg. "401"}, then press save 01 - ext - 03 {ext eg. "401"}, then press save 01 - ext - 04 {ext eg. "401"}, then press save 01 - ext - 05 {ext eg. "401"}, then press save 01 - ext - 06 {ext eg. "401"}, then press sa...
Page 469
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 09 {ext eg. "401"}, then press save 01 - ext - ...
Page 470
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 21 {ext eg. "401"}, then press save 01 - ext - ...
Page 471
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level 01 - ext - 25 {ext eg. "401"}, then press save 01 - ext - ...
Page 472
Emerald ice quick installation guide 02 then press save 02 - trk - 01 {trk eg. 700}, then press save 02 - trk - 02 {trk eg. 700}, then press save 02 - trk - 03 {trk eg. 700}, then press save 02 - trk - 04 {trk eg. 700}, then press save 02 - trk - 05 {trk eg. 700}, then press save 02 - trk - 06 {trk ...
Page 473
Emerald ice quick installation guide menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 02 - trk - 09 {trk ...
Page 474
03 then press save 03 - 01 then press save 03 - 02 then press save 03 - 03 then press save 03 - 04 then press save 03 - 05 then press save 03 - 05 - 01 then press save 03 - 05 - 02 then press save 03 - 05 - 03 then press save trunk conf.:3lns back next chg co flash :0.8 back next chg pbx flash :0.6 ...
Page 475
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 06 then press save 03 - 07...
Page 476
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 11 then press save 03 - 12...
Page 477
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 17 then press save 03 - 18...
Page 478
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 26 then press save 03 - 27...
Page 479
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 30 - then press save 03 - ...
Page 480
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 33 - then press save 03 - ...
Page 481
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 38 then press save 03 - 39...
Page 482
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 45 then press save 03 - 46...
Page 483
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 47 then press save 1 secon...
Page 484
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - then press save 03 - ...
Page 485
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 48 - 08 - then press save ...
Page 486
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 49 - then press save 03 - ...
Page 487
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 03 - 50 then press save 03 - 51...
Page 488
04 - then press save 04 - 01 then press save 04 - 02 then press save 04 - 02 - t - 01 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 02 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 04 {t = tenant# 1,2,3}, then press save 04 - 02 - t - 0...
Page 489
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 03 then press save 04 - 03...
Page 490
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 05 - then press save 04 - ...
Page 491
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 07 - 02 - then press save ...
Page 492
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 09 - then press save 04 - ...
Page 493
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 10 - then press save 04 - ...
Page 494
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 12 - then press save 04 - ...
Page 495
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 13 - then press save 04 - ...
Page 496
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show - show this menu item 04 - 15 - then press save 04 - ...
Page 497
05 - then press save x _ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree 5. Restriction back next show two thorough means of restriction are possible in the suite 64: ; toll restriction ; account codes ; toll restriction: toll restriction (call discriminatio...
Page 498
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of the restr...
Page 499
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - then press save x 05 - 01 - t - {t...
Page 500
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it class 7:y back next chg.
Page 501
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 01 - t - int - 04 then press save x 05 ...
Page 502
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it this is the default programming of account c...
Page 503
_ bksp save chg code sequences (listed at the left side of every page/data item). Menu tree use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 05 - 02 - 01 then press save x 05 - 02 - 02 ...
Page 504
06 - then press save 06 - 01 - then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). 6. Ext applicat. Back next show ucd programming back next show ucd - uniform call distribution (a.K.A. Acd - automatic call distribution) the suite 64 has a robu...
Page 505
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 01 {gp = ucd group number}, then press sa...
Page 506
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 06 {gp = ucd group number}, then press sa...
Page 507
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 01 - gp - 08 {gp = ucd group number}, then press sa...
Page 508
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h when the ivm board is used these are the destination mb'...
Page 509
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - then press save 06 - 02 - t - 01 {t = tenant# ...
Page 510
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 02 - t - 03 {t = tenant# 1,2,3}, then press save 06...
Page 511
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level h 06 - 04 - then press save 06 - 04 - 01 then press save 0...
Page 512
07 - then press save 07 - 01 - then press save 07 - 01 - rt - 01 {rt = route# 01~08}, then press save 07 - 01 - rt - 02 {rt = route# 01~08}, then press save menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Hunt method:seql back next chg 7. Trk applicat back...
Page 513
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 03 - {rt = route# 01~08}, the...
Page 514
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 07 - 01 - rt - 04 {rt = route# 01~08}, then ...
Page 515
08 - then press save 08 - 01 then press save 8. Sys applicat. Back next show menu tree ring scheme :3 back next chg _ bksp save chg code sequences (listed at the left side of every page/data item). System application - ring scheme: ten ring schemes are available. Each has a unique applied ringing pa...
Page 516
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 02 then press save letter type :0 back ...
Page 517
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 03 then press save 08 - 04 then press s...
Page 518
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 08 - then press save 08 - 08 - dir {dir...
Page 519
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it z z z 08 - 09 - 01 - 10 then press save lead...
Page 520
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 521
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.
Page 522
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 02 then press save 08 - 09 - 02 - ...
Page 523
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 04 - then press save 08 - 09 - 04 ...
Page 524
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 05 - then press save 08 - 09 - 05 ...
Page 525
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 06 - then press save 08 - 09 - 06 ...
Page 526
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 09 - then press save 08 - 09 - 09 ...
Page 527
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 12 - then press save 08 - 09 - 12 ...
Page 528
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 09 - 15 - 02 then press save 08 - 10 - ...
Page 529
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 11 - then press save 08 - 11 - 01 then ...
Page 530
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 13 - then press save 08 - 13 - 01 then ...
Page 531
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 14 - then press save 08 - 14 - 01 then ...
Page 532
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it 08 - 15 - then press save 08 - 15 - t - {t =...
Page 533
Menu tree _ bksp save chg code sequences (listed at the left side of every page/data item). Use: to return to the code sequence entry screen h to step back one menu level. Back - previous item this menu level next - next item this menu level show h thi it.