Xerox Phaser 2135 Advanced Features And Troubleshooting Manual - page 109
96
Phaser 2135 Color Printer
Troubleshooting
PostScript commands
are printed instead of
the PostScript job.
■
Make sure that the software application you are using to create
your job is configured properly. Refer to your software
documentation.
■
The job sent to the printer might have included an incorrect
header, and therefore, not have indicated that a PostScript job
was being sent.
■
Check your software to make sure you are using the correct
printer driver.
■
Set the Print Errors item in the Print PostScript Menu to On
and resend the job.
■
If an error page prints, there is a problem in the PostScript
coding. The error page contains vital information. Retain
the page and check the support links at:
www.xerox.com/officeprinting
/infoSMART
for further
assistance.
■
If an error page was not printed, the printer may require
additional memory to process the job.
■
Verify that the port is set to Auto or PostScript.
A PostScript or PCL
job fails to print.
■
Check that you are using the correct printer driver.
■
For a PostScript job, set the Print Errors item in the PostScript
Menu to On
and resend the job.
■
If an error page prints, there is a problem in the PostScript
coding. The error page contains vital information. Retain
the page and check the support links at:
www.xerox.com/officeprinting/infoSMART for further
assistance.
■
If an error page was not printed, the printer may require
additional memory to process the job.
■
For a PCL job, do the following:
■
Check prints for PCL errors.
■
If you have written your own PCL code, check your PCL
manual for solutions.
■
If there is no error message, resend the job.
■
If you are still receiving error, call support for further
assistance.
Printer Operation Problems (cont'd.)