Xerox Phaser 2135 Advanced Features And Troubleshooting Manual - page 5
Phaser 2135 Color Printer
Warranty
Printer Warranty
Xerox warrants that the Phaser 2135 Printer will be free from defects in materials and
workmanship for a period of one (1) year from the date of shipment. If the product proves
defective during the warranty period, Xerox, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for
parts or labor,
(2) replace the product with a comparable product, or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its
return.
Under this product warranty, Customer must notify Xerox or its authorized service
representative of the defect before the expiration of the warranty period. To obtain service
under this warranty, the Customer must first contact Xerox Telephone Support personnel
or that of its authorized service representative. Telephone Support personnel will work to
resolve issues professionally and quickly, however the Customer must reasonably assist
Xerox or its authorized representative.
If telephone support is unsuccessful, Xerox or its authorized service representative will
provide warranty repair at Customer's site without charge as provided below.
Service is available within the customary on-site service area in the United States and
Canada for products purchased in the United States and Canada.
Inside the European Economic Area, service is available within the customary on-site
service area for products purchased in the EEA
Outside the US, Canada, & EEA, service is available within the customary on-site service
area in the country of purchase
A description of the customary on-site service area may be obtained from the local Xerox
Customer Support Center or authorized Xerox distributor. On-site service is at Xerox or its
authorized service representative’s sole discretion and is considered an option of last
resort.
If the Customer’s product contains features that enable Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Xerox may
request that Customer allow such remote access to the product.
In the maintenance of the product, Xerox may use new or equivalent to new parts or
assemblies for equal or improved quality. All defective parts and assemblies become the
property of Xerox. Xerox, at its option, may request the return of these parts.