3Com VCX V7000 Manager's Manual - page 38

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HAPTER

 3: B

ASIC

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ELEPHONE

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PERATION

Attended Transfer

In an attended transfer, you announce the call to the recipient. You can 

either use the Transfer button or the transfer feature code.

To announce a transfer:

1 While on a call, press Transfer. The call is placed on hold, you hear a dial 

tone, and the system prompts you enter a destination number.

2 Dial the extension number to which you want to transfer the call or 

choose the number from the Directory or Speed Dial lists. 

The VCX call processor dials the call.

3 If the recipient:

a Answers, announce the call. Note that, at this point you cannot return 

to the original caller.

■

If the recipient wants to take the call, press Transfer or press the 

Complete soft button. Hang up.

■

If the recipient does not want to take the call, press the Release 

button. The call you tried to transfer is now on hold. Return to the 

original caller. 

b Does not answer because the line is busy or unreachable, to return to 

the original call, hang up the transfer call or press the on-hook button   

to see the original call on Hold.  Then press the Hold button to return 

to the original call.

Serial Transfer

A serial transfer is like an unattended transfer except that when the 

destination hangs up at the end of the call, the caller rings back to you as 

the attendant who made the transfer. With your help, the caller can 

make a single call to the organization and make a series of internal 

connections with a series of transfers. You can either use a mapped 

button on the Attendant Console or the serial transfer feature code:

Mapped Button Method

1 Press the mapped Attendant Serial Calling button on the Attendant 

Console.

2 Press the button mapped to the called party’s extension on the Attendant 

Console.

3 Press the mapped Attendant Serial Calling button again on the Attendant 

Console to complete the call.