3Com VCX V7000 Manager's Manual - page 73

Silent Monitor and Barge In

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you are monitoring a call, press Feature + 428. To return to silent 

monitor mode, press Feature + 425.

To terminate participation in a barged in call, hang up. This has no effect 

on agent-customer communication (the agent-customer session remains 

active).

Blocking Call 

Monitoring

An agent can prevent a supervisor from monitoring an outgoing call. This 

allows the agent to make private call. Monitor blocking can be enabled 

for one call at a time. That is, an agent cannot enable the monitor 

blocking feature for all subsequent calls. Furthermore, this feature works 

for outgoing calls only; the agent cannot block monitoring for an 

incoming call.

Note the following blocking considerations for call monitoring

■

Blocking can be invoked before dialing a call or during a call. 

■

The monitor blocking feature can be mapped to a button.

■

After invoking monitor blocking for a call, monitoring is blocked for 

the duration of that call. If the call is disconnected (during transfer or a 

call park, for example), blocking is disabled and the call can be 

monitored. If the call is reconnected (for a park timeout, for example), 

blocking is disabled and the call can be monitored.

■

Blocking is effective only for calls that can be monitored. For example, 

invoking monitor blocking for a conference call has no effect on the 

call because conference calls cannot be monitored.

To block call monitoring on an agent extension to make a private call:

1 Pick up the handset.

2 Press Feature + 429. 

The Display Panel shows the following prompt:

Enter the phone number:

Press # to complete!

3 Enter the extension of the private call and press #.

Alternatively you can combine steps 2 and 3 by using the following single 

command after picking up the handset:

*429*