QTek 9090 User Manual - Connection Problems
Pocket PC Phone User Manual
160
Pocket PC Phone User Manual
161
Troubleshooting
Troubleshooting
Connection Problems
Problem
n
Unable to use
Infrared (IR)
port
to transfer information.
n
Cannot connect to
Internet
,
web surfing
doesn't work.
Solution
1
Line up the IR ports so that they are unobstructed
and within a close 20cm range.
2
Make sure that nothing is obstructing the two IR
ports.
3
Adjust the room lighting. Some light sources interfere
with IR connections. Try moving to a different location
or turn out some lights.
4
Transfer only one file, or no more than 25 contact
cards, at a time.
1
Check that you have set up and connected to an
Internet service provider.
2
Check that the wireless connection to your mobile
service provider is switched on and the signal is un-
obstructed.
3
Verify with your Internet service provider that your
username and password are correct.
See Chapter 6,
Getting Connected
. Additional
information is also available in
Connections Help
on the
Pocket PC Phone and
ActiveSync Help
on the PC.
Problem
n
ActiveSync is connected,
but data cannot be
synchronized.
Solution
On your desktop computer, check the
Tools Menu >
Options >
the
Sync Option
s tab in the
ActiveSync
Manager
window to see if the information type for the
program you want has been selected for synchronizing.
See more details about synchronizing information in
Chapter 4
.