T&D MCR-4V User Manual - Other

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Other

Other

Troubleshooting

Q1. 

The computer does not seem to recognize the MCR-4V, 

why not?

A1. 

Please check the following:

Check the MCR-4V

Check the USB connection between the computer and the MCR-4V.

Check the Computer

• Make sure that the software has been installed properly and is 

working.

• The USB driver installation may not have been installed correctly. 

Please see [Help for Unit Recognition Failure] in the Help menu, 

and check the USB driver.

• Connect a different USB device (mouse, digital camera, etc...) 

other than the MCR-4V to your computer and see if it operates 

properly.

• If your computer has more than one USB port, try connecting the 

USB cable to a different port.

• If you have access to another computer, try seeing if communica-

tion works with the other computer.

If after checking and trying the above there is no improvement 

please contact the distributor where the product was purchased.

Q2. 

The first reading of recorded data is invalid data, why?

A2. 

One of two scenarios is possible:

• When recording average values, the first recorded value is invalid 

because an average cannot be calculated.

• When the Preheat function has been set to ON (recording method: