3Com VCX V7000 Telephone Manual - page 85

Configuring a Call Coverage Point

85

To set up call forwarding, log in to the VCX User Interface, select the 

Calling Features option, then access the Call Forwarding tabbed page. 

Enable the appropriate forwarding conditions and click Save.

If you configure and enable any call forwarding option through the VCX 

User Interface, the option becomes effective the next time your phone 

registers with the VCX call processor (ask you administrator about 

registration intervals). 

Your administrator may prevent you from configuring Call Forward All, 

Call Forward Ring No Answer, or Call Forward Busy to an external (outside 

the enterprise) number. See your administrator for information.

Configuring a Call 

Coverage Point

A call coverage point determines how the VCX system treats an 

unanswered call. A call is considered unanswered for the following 

reasons:

■

The call rings and is not answered before the call coverage ring 

timeout value is reached. The default timeout value is 20 seconds. 

Note that Call Forward settings take precedence over Call Coverage 

Point settings. Furthermore, the Call Forward - Ring No Answer 

feature also has a ring timeout value. The default timeout value for 

this feature is also 20 seconds. The Ring No Answer timeout value has 

priority over the call coverage timeout value. If the Ring No Answer 

timeout value is greater than the coverage timeout value, the 

coverage timer is ignored so the call can be forwarded to the Call 

Forward destination.

■

The call cannot be answered because the destination is busy or 

unreachable (logged out or disconnected from the network). 

The default call coverage point is voice mail. However, your administrator 

can specify a different default for all subscribers, or you can set your own 

call coverage point. There are four possible call coverage points:

■

Voice mail (the default)

■

The Auto Attendant

■

A telephone number (internal or external)

■

No coverage