VCON VIGO Installation And Setup Manual - Roubleshooting

VCON ViGO Installation and Setup Guide

5–1

5

T

ROUBLESHOOTING

This chapter provides solutions for common oversights and issues.

If you cannot find a solution to a problem, call your local VCON service provider.

PROBLEM:  The Power LED on the ViGO appliance does not light up.

SOLUTION:

1. Make sure that you pressed the ViGO power switch to the ON position (I).

2. Make sure that the power supply is plugged firmly into the outlet.

3. Make sure that the power outlet is supplying electricity.

PROBLEM:  The computer does not show the “USB device starting” message 

when vPoint starts.

SOLUTION:

1. Make sure that the USB cable is connected correctly between the ViGO 

appliance and the computer.

2. Make sure that the ViGO appliance is turned on.

3. If the ViGO appliance was not turned off since the last time it was used, the 

message will not appear. The appliance should operate correctly.

4. If the preceding solutions do not help, follow this procedure:

a.

Open the Windows Device Manager (Start/Settings/Control Panel/

System/Device Manager tab). 

b. Check the Universal serial bus controller entries. 

c.

If Generic USB hub or VCON ViGO Driver has an “X” or “!” over it, 

right-click the entry.

d. In the pop-up menu that opens, click Remove. 

e.

In the Device Manager window, click Refresh. The ViGO appliance 

should operate correctly, and the message should appear the next time you 

turn it on.