Zebra CPCL Programming Manual - page 223

Mobile Printer CPCLProgramming Manual

P12-9

Network Printer Troubleshooting

If the printer does not behave as described in this sec-

tion, please take the following diagnostic steps:

1. Perform a 2 key reset on the printer. I.e., turn

the printer off, depress and hold the FEED key,

press the POWER key, and then release the

FEED key.  The printer will produce a line of in-

terlocking “x” characters to insure all elements

of the printhead are working, and then print out

a status report.  Refer to next page for an anno-

tated sample of a status report.

2. Under the status report’s Program heading, the

software should have a label similar to

HTLANxxx. If not, the LAN application is not

loaded on this printer and LAN operation is not

supported. Call Zebra tech support.

3. Under the RF LAN INFORMATION section, if

you see: "Could not get WLAN status" or "Could

not get WLAN config" the internal radio is not

responding. If you repeat step 1 with the same

result, call Zebra tech support.

4. Under the RF LAN INFORMATION section,

verify that the SSID and IP address are set to

the values you expect as described in the

Printer Setup section above. If not, repeat the

printer setup. If the information is still not cor-

rect, call Zebra tech support.

5. Verify that the printer is associating with the RF

Access Point. Bring the printer as close as you

can to the RF Access Point you are using and

do a 2 key reset. Check that the value for the

associated parameter under RF LAN INFOR-

MATION is YES. If not, call Zebra tech support .

6. If you do not get a label when you try printing,

verify that the printer is on.