LaCie D2 BLU-RAY XL User Manual - page 21
LaCie d2 Quadra Enterprise Class
• D
esign
by
n
eil
P
oulton
Troubleshooting
User Manual
page 21
3.2. Troubleshooting Topics
Problem
Solutions
Thed2isnotrecognizedbythe
computer.
Ifthereisnoiconforthed2onthedesktop(Macusers)orinMyComputer(Windowsusers):
✦
Checktheinterfacecableconnection.CheckbothendsoftheFireWire,eSATAorUSB
cablesandmakesurethattheyarefullyseatedintheirrespectiveports.Trydisconnecting
thecables,waiting10seconds,andthenreconnectingthem.Ifthedriveisstillnotrecog-
nized,restartyourcomputerandtryagain.
✦
Makesureyourproductisnotencrypted.Ifso,youwillneedtoruntheLaCieDesktop
Managersoftware.
✦
Makesureyourcomputermeetstheminimumsystemrequirementsforcompatibilitywiththe
d2Quadra.Seesection
1.1. Minimum System Requirements
formoreinformation.
✦
Makesurethepowersupplyisproperlyconnected(seesection
2.2. Turn On the d2
),that
thedrivehasbeenturnedonbypressingtheOn/Off/Autobuttonthebackofthedrive,and
thattheoutletthepowersupplyisconnectedtoisalsoturnedon.
✦
Makesurethatthedrivehasbeenformattedproperly.Pleaseseesection
2.3. Formatting
and Partitioning
.
Thed2isworkingslowly.
IfotherUSB,eSATAorFireWiredevicesareconnectedtothesameportorhub,disconnectthe
otherdevicesandseeifthed2’sperformanceimproves.
Thepowersupplyisnolongerfunc-
tional.
ReplacementpowersupplycordsareavailableforpurchaseontheLaCieWebpage:
www.lacie.com
3.3. Installing New Firmware
LaCiemayperiodicallyofferfirmwareupdatesforthed2.VisitLaCie’sWebsite,
www.lacie.com
,forthelatestfirmwareupdate.Fortheprocedure,
pleasecontactLaCietechnicalsupport.