NEC SL2100 Installation Manual - page 8
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P a g e
Minimum PC Hardware Requirements
The PC Hardware Requirements for the call recording server varies based on the call volume that is
processed by the Call Recorder.
Hardware
Requirements
Up to 250 calls per hour or
10 concurrent calls.
Up to 500 Calls per hour or
25 concurrent calls.
Over 2,000 Calls per hour
or 100 concurrent calls.
CPU
Intel i5 3.2 GHz (2 Cores)
Intel i7 3.2 GHz (4 Cores)
2 x Xeon 2.4 GHz
RAM
8GB
8GB
16GB
O/S
Any Supported OS
Server 2012 R2
Server 2012 R2
MyCalls on the
same PC?
Yes
No
No
Can run on a
virtualised PC?
Yes
Yes
No
Hard disk Requirements
There are 4 key elements relating to hard disk requirements for call recording that need to be considered
for the recorder to run efficiently. Depending on the call volume separate hard disks are recommended
for the different functions that will be performed on the call recording PC. In all scenarios, each different
function should be on its own partition on the hard disk. The 4 functions are described in the table
below:
Function
Description
Operating System
This is where the PC’s Operating system will reside
Database
This is the area where the call recording database will exist.
Audio
This is where the compressed and encrypted audio files for the recorded
calls are stored. The audio may also be stored on a network drive rather
than being local to the call recording server, details of how to do this can
be found in ‘
Storing Audio on a Network Drive
.’
Temp Folder
This is where live calls are stored whilst they are in progress, once a call
has finished, it is compressed, encrypted and moved to the audio folder.
By default, the database is stored in SQL Server Express 2014 and can grow up to 10 GB is size, when
the database limit is reached a new database is created and older calls are moved to the new database.
This allows new calls to still be recorded when the database size limit is reached.