Oce Arizona T220 User Manual - Calling For Service
Océ | Troubleshooting
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If you still have problem indications, contact your Océ Display Graphics Systems
service representative.
6.3
Calling for Service
Trying to eliminate simple problems before calling your service representative is
important, but knowing when to call for service is also important. Without training,
servicing the printer yourself may cause further damage. When you have determined
that a service call is required, call as soon as possible. Have the following information
ready:
1.
Printer serial number. It is located on Away side near the AC power plug or through
the Operator /About Printer menu.
2.
The volume of media printed. This is available in the Operator /About Printer menu
3.
The type of computer and operating system acting as the print server.
4.
Error message displayed on the operator control panel, if any.
5.
The exact circumstances when the error occurred, such as during warmup, printing,
or maintenance.
6.
Note any unusual phenomena, such as peculiar printing, noises, and smells
associated with the failure.
6.4
System Errors
System errors stop the printer and prevent operation until the error is resolved. Many
system error messages indicate the source of the problem and state that the error can be
cleared by pressing the ACCEPT button on the control panel. If the problem persists,
record the error message and contact your Océ Display Graphics Systems service
representative.