Q-See QS434 User manual - Troubleshooting
TROUBLESHOOTING
Model #: QS434
60 |
P a g e
Error
Possible Causes
Solutions
• The image on the DVR
appears but does not
have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channels have been
disabled in the system menu
• Check the configurations: Main>Menu>Record>Audio
• Volume on external speakers
(not included) is low or off
• Increase volume on external speakers (not included)
• A “whirring” noise is
coming from the system
• Fan is active
• The fan means the exhaust fan is working normally
• The system beeps at
startup
• System emits a beep at startup • The beep at startup is normal
• The system beeps during
motion detection
• Motion detection is enabled but
the alarm buzzer is activated
• Open the Main Menu and click Advance
• Click ALARM; set the Buzzer to 0s and click APPLY
• I am not receiving email
notifications
• Email notification is disabled
• Open Main Menu>Advance>Alarm; click EMAIL
SETUP; under EMAIL select ON
• Default system setting is
disabled but you have not
entered your own SMTP
information
• If you want to use your own SMTP server, deselect the
Default box and enter your SMTP Server address,
Port, User name and Password in the respective fields