Abekas Mira User's Operation Manual - Trouble-Shooting Guide
User Operations Guide—Mira Instant Replay Server
Revised: 5 September 2014
Copyright ©2014, Abekas Incorporated
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Trouble-shooting Guide
The following trouble-shooting chart will help you to solve the most common problems you may encounter while operating the Mira Server.
Problems with Mira Explorer
Symptom
Solution
Transport control buttons (Play, Stop, etc.) are grayed out.
Is Mira operating in an “ISO” mode; if yes, then only ChA will have active
transport controls in the ISO group. For example, during “ISO3” operation,
ChA will have active transport controls, but ChB and ChC will have their
controls grayed out.
Is a play channel selected?
Is a clip loaded in the selected play channel?
Refer to “Select Video Channel & Load Clips” as described on page
A play channel is selected, and a clip is loaded, but still can’t
control anything.
Are you logged in as “Guest” user?
“Guest” user level may not have permission to transport controls; quit Mira
Explorer, and log back in as either “Administrator” or as “Privileged User”.
Refer to “Administrator Options” as described on page 116; pay
particular attention to the “Permissions” items as described in step 6
There are clips stored inside the Mira Server, but don’t see
any clips listed in Mira Explorer clip directory listing.
Expand the clip listing within the “Clip ID” column, by clicking the small
symbol before the server name.
Perform “Find All” search operation, described in step 6 on page 81.
Cannot see all of the information for a given column in the
clip directory listing; there is a “…” symbol at end of the field.
Expand the width of the given column.
Refer to “Changing Column Width” on page 61.
Cannot modify any of the clip metadata in Clip Modify menu.
Is the clip locked? Clip metadata cannot be modified on locked clips.
Refer to “Lock / Unlock Clips” as described on page 113.
Cannot see any other Windows or Taskbar, because Mira
Explorer covers the entire computer screen.
Mira Explorer is in “Full Screen” mode. Toggle F11 key on QWERTY
keyboard to exit (or to enter) this mode.
Cannot delete a given clip, or cannot delete any clips.
Is the clip locked? Clips cannot be deleted if locked.
Refer to “Lock / Unlock Clips” as described on page 113.
Do you have proper user permissions? You may not have permission to
delete clips at your user level.
Refer to “Administrator Options” as described on page 116; pay
particular attention to the “Permissions” items as described in step 6
I see the “Keywords” field in the Clip Modify menu, I can enter
them, but I can’t see the Keywords in the Clip Library listing.
While it is possible to enter, save and search (Find) Keywords for all clips,
the feature to display the Keywords in the Clip Library listing is not yet
implemented.