Lathem FR700 User Manual - Hardware Troubleshooting

P A Y C L O C K   &   F A C E I N   U S E R ’ S   G U I D E  

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Hardware Troubleshooting 

The following section contains common questions and problems as 

well as their appropriate resolutions. 

To view a complete list of common problems and their solutions 

please visit our knowledge base located online at: 

http://support.lathem.com 

Issue Resolution 

I can’t communicate 

with the FaceIN 

terminal.

-Make sure that all connections are secure and the 

cables are intact. 

-Make sure that the network cable is securely 

connected to the Ethernet port on the terminal. 

-Make sure that the terminal’s power supply is 

securely connected to the electrical outlet and back 

of the terminal. 

-Make sure the network communication settings are 

correct at the terminal, to check the settings: 

•

At the FaceIN terminal, press the 

MENU

key, administrator verification is required. 

The Functions Menu will open. 

•

Press 5, the System Info menu will open. 

•

From the System Info menu, press 2-

Product Info. 

•

Verify the addresses for the IP, Mask and 

Gate. 

•

To exit press ESC. 

Note:

 If changes are needed, from the Functions 

Menu press 4-System Setting and then 2-Set 

Network. Make the needed adjustments and 

press OK to save the changes. 

-Make sure the network communication settings are 

correct in the PayClock software, to check the 

settings: 

•

Open PayClock and click on the Terminal 

Manager tab. 

•

Select the FaceIN terminal from the list; 

verify that the IP address on the Connection 

tab matches what was configured at the 

terminal. 

-If after going through each item above you are still